Title: An error occurred while processing your request
Last modified: September 5, 2024

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# An error occurred while processing your request

 *  Resolved [thecreator01](https://wordpress.org/support/users/thecreator01/)
 * (@thecreator01)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/an-error-occurred-while-processing-your-request-2/)
 * Hi, I have a wordpress multisite network and blogvault seems to be quite useful
   for backing up and restoring subsites. However, after updating your plugin, users
   started getting the error “An error occurred while processing your request” when
   they logged in and they can’t log in.
 * When I deactivate your plugin, everything works fine. Could you please check?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Kousik](https://wordpress.org/support/users/kousikbv/)
 * (@kousikbv)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/an-error-occurred-while-processing-your-request-2/#post-17996782)
 * Hey,
 * We request you write to us at support[@]blogvault[.]net and our team will assist
   you by reviewing this.
 *  [rsddave](https://wordpress.org/support/users/rsddave/)
 * (@rsddave)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/an-error-occurred-while-processing-your-request-2/#post-17999507)
 * This is happening on our sites as well. If we disable the blogvault plugin we
   can login fine. This needs fixed ASAP.
 *  Plugin Support [saisanjayg](https://wordpress.org/support/users/saisanjayg/)
 * (@saisanjayg)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/an-error-occurred-while-processing-your-request-2/#post-17999595)
 * Hey,
 * We apologize for the inconvenience caused.
 * We have sent you an email. Please reply to the email and we will assist you further.
 *  Plugin Support [saisanjayg](https://wordpress.org/support/users/saisanjayg/)
 * (@saisanjayg)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/an-error-occurred-while-processing-your-request-2/#post-17999956)
 * We wanted to address that the issue has been identified and resolved with the
   newer version of our plugin 5.73.
 * We are pushing the update out to all sites from our end.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘An error occurred while processing your request’ is closed to new replies.

 * ![](https://ps.w.org/blogvault-real-time-backup/assets/icon-256x256.png?rev=1053524)
 * [BlogVault Backup & Staging](https://wordpress.org/plugins/blogvault-real-time-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/blogvault-real-time-backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/blogvault-real-time-backup/)
 * [Active Topics](https://wordpress.org/support/plugin/blogvault-real-time-backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/blogvault-real-time-backup/unresolved/)
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 * 4 replies
 * 4 participants
 * Last reply from: [saisanjayg](https://wordpress.org/support/users/saisanjayg/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/an-error-occurred-while-processing-your-request-2/#post-17999956)
 * Status: resolved