Title: An internal error
Last modified: January 15, 2026

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# An internal error

 *  [sidingbailie](https://wordpress.org/support/users/sidingbailie/)
 * (@sidingbailie)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/an-internal-error/)
 * **Unable to purchase the PRO version of the plugin on the official website. There
   are no support contact channels available on the site.**
 * ![](https://i0.wp.com/iili.io/fSRa8yQ.png?ssl=1)
    -  This topic was modified 4 months, 3 weeks ago by [sidingbailie](https://wordpress.org/support/users/sidingbailie/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fan-internal-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Konrad Chmielewski](https://wordpress.org/support/users/hwk-fr/)
 * (@hwk-fr)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/an-internal-error/#post-18787483)
 * Hello,
 * Please note this forum is dedicated to the support of the free version of the
   plugin. It is not allowed to discuss about pre-sales questions about the Pro 
   version here.
 * Generally speaking, you most likely hit the safety/anti-spam filter. You may 
   try again in few days/weeks, see if it settled down.
 * Thanks!
 * Regards.
 *  Thread Starter [sidingbailie](https://wordpress.org/support/users/sidingbailie/)
 * (@sidingbailie)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/an-internal-error/#post-18789487)
 * The purchase option has been unavailable for more than 1.5 weeks. The system 
   returns an error at the checkout stage. The issue appears to be related to the
   website rather than spam protection.
 * Please also add the ability to contact support through the official website. 
   You still have not responded to my email.
 *  Plugin Author [Konrad Chmielewski](https://wordpress.org/support/users/hwk-fr/)
 * (@hwk-fr)
 * [4 months, 2 weeks ago](https://wordpress.org/support/topic/an-internal-error/#post-18790098)
 * Hello,
 * I can confirm the systems are online and working fine. What you’re facing is 
   a symptom of being locked out by the anti-spam.
 * Note the support is only provided via the user account dashboard, direct emails
   are filtered. I’ll check the spam later this week, see if I find your email. 
   Regarding the contact form, I don’t plan to add it because these contacts are
   most often spam or ads.
 * The best advice I can give you is to wait few weeks before trying again.
 * Thanks.
 * Regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [pro version](https://wordpress.org/support/topic-tag/pro-version/)

 * 3 replies
 * 2 participants
 * Last reply from: [Konrad Chmielewski](https://wordpress.org/support/users/hwk-fr/)
 * Last activity: [4 months, 2 weeks ago](https://wordpress.org/support/topic/an-internal-error/#post-18790098)
 * Status: not a support question