Title: Analitics orders Processing problem
Last modified: March 25, 2026

---

# Analitics orders Processing problem

 *  Resolved [kmudra](https://wordpress.org/support/users/kmudra/)
 * (@kmudra)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/analitics-orders-processing-problem/)
 * Hi, by mistake I changed the order in woocomerce from processing to refunded 
   and updated it, then I changed it to processing again, updated. After the order
   is completed, I can see order completed and order processing with a full refunded
   amout which did not happened.
 * I did clar anlitics data nad reimport the data but this not help.
 * Is ther any solution to remove this from analitics ?
 * ![](https://i0.wp.com/homexpert.ie/wp-content/uploads/2026/03/screen-2026-03-
   25-195607.png?ssl=1)
 * ![](https://i0.wp.com/homexpert.ie/wp-content/uploads/2026/03/screenschot-2026-
   03-25-195808.png?ssl=1)
 * ![](https://i0.wp.com/homexpert.ie/wp-content/uploads/2026/03/screenschot-2026-
   03-25-200013.png?ssl=1)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fanalitics-orders-processing-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/)
 * (@frankremmy)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/analitics-orders-processing-problem/#post-18862916)
 * Hi [@kmudra](https://wordpress.org/support/users/kmudra/),
 * Thanks for sharing those screenshots. They’re really helpful for understanding
   what’s happening here.
 * Looking at the order view, there’s a -€220.00 refund record that has been written
   to the order (not just in analytics). Before we can figure out the best path 
   forward, we have a few important questions:
    1. Was any money actually returned to the customer via Stripe? This is the most
       critical question. Could you log into your Stripe Dashboard and check whether
       a refund of €220.00 appears against the original payment for this order? If 
       Stripe shows a refund, real money was returned to the customer. If not, the 
       refund record may be local only.
    2. Was the -€220.00 refund there before the accidental status change, or did it
       appear after? In other words, was this a partial refund that already existed
       on the order for a legitimate reason, or did it get created as a result of the“
       refunded” status being applied?
    3. In the order’s note history (the activity log at the bottom of the order edit
       screen), could you share a screenshot of the order notes? This will show us 
       the exact sequence of status changes and whether a refund was created at any
       specific point.
    4. In WooCommerce Analytics specifically, are you seeing two separate order entries(
       one completed, one showing as refunded), or is it one order entry with an incorrect
       refund amount subtracted from it?
    5. Please share your system status report so we can review the full environment
       details. You can find this under WooCommerce, Status, then copy the report and
       share it via [https://pastebin.com](https://pastebin.com/) or [https://gist.github.com](https://gist.github.com/).
 * Looking forward to your response.
 *  Thread Starter [kmudra](https://wordpress.org/support/users/kmudra/)
 * (@kmudra)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/analitics-orders-processing-problem/#post-18863481)
 * Hi Frannk, thank you looking in to our problem
 * The refound for 220 euro i absolytly fine.
 * The issue is with -1063 euros. This was the mistake. I selected refund and clicked
   update 7.35am, then changed to processing and update 7.37 am (there is no refund
   done at all).
 * I have comleted the order and updated now but refound still showing processing,
   and I have no option to change it
 *  [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/analitics-orders-processing-problem/#post-18863519)
 * Hi [@kmudra](https://wordpress.org/support/users/kmudra/),
 * I understand you’re trying to make sense of the €1063 showing up alongside your
   valid €220 refund, and how this is reflecting in your order and analytics.
 * Looking again, I can see the €1063 is present in one of the screenshots, the 
   second screenshot shows the order details with the €220 refund, and the third
   shows the order notes, which is helpful context.
 * To make sure I guide you accurately, could you please confirm if the first screenshot
   is coming from WooCommerce Analytics or from within the order itself?
 * Also, could you share a full page version of that first screenshot via [https://snipboard.io](https://snipboard.io/)
   so I can clearly see the full context around that value?
 * Once I have that, I’m confident I’ll be able to guide you through resolving this.
 *  Thread Starter [kmudra](https://wordpress.org/support/users/kmudra/)
 * (@kmudra)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/analitics-orders-processing-problem/#post-18863941)
 * Hi
 * the very top screeschoot rectagular oe comes from aalitics
 * I am attaching aother ones:
 * You ca see it is processig even it is completed
 * ![](https://i0.wp.com/snipboard.io/Rr3doY.jpg?ssl=1)
 * ![](https://i0.wp.com/snipboard.io/7Ep6e5.jpg?ssl=1)
 *  [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/analitics-orders-processing-problem/#post-18865131)
 * Hi [@kmudra](https://wordpress.org/support/users/kmudra/),
 * Thank you for sharing the screenshot, it really helps to see exactly how this
   is showing up in Analytics. I understand how confusing it can be when values 
   like this persist even after correcting the order.
 * To help ensure everything is fully synced and refreshed, could you please try
   the following steps:
    1. Go to **WooCommerce > Status > Tools**
    2. Run **WooCommerce Analytics data synchronization** by clicking **Synchronize**
    3. Then locate **Clear analytics cache** and click **Clear**
    4. After that, refresh your WooCommerce Analytics page
 * This will force a fresh rebuild of the analytics data and often resolves cases
   where outdated or incorrect values continue to appear.
 * Let me know how it goes after trying this, I’ll be here to help further if needed
   🙂
 *  Thread Starter [kmudra](https://wordpress.org/support/users/kmudra/)
 * (@kmudra)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/analitics-orders-processing-problem/#post-18865476)
 * Hi
 * I am ruig the lates date of the woocomerce – ufortually the 2) “**WooCommerce
   Analytics data synchronization** by clicking **Synchronize**” doesn’t exist in
   the 1) Go to **WooCommerce > Status > Tools**
 * I am assuming you are refferinng to **Reimportig Historical Data** – I did that
   few times unfortunately with no success
 * ![](https://i0.wp.com/snipboard.io/bqChtj.jpg?ssl=1)
 * I did 3) **Clear analytics cache** and click **Clear** – no help eather
 * Step 4) no change:(
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/analitics-orders-processing-problem/#post-18866634)
 * Hi there!
 * Thank you for the detailed update and for trying all those steps already.
 * I’ve tried to replicate this behavior on my test site using the latest version
   of WooCommerce, and I can confirm that there is currently no option to remove
   the refunded record from WooCommerce Analytics once the order has been saved 
   with a refunded status. This appears to be default WooCommerce behavior.
   When
   an order is marked as Refunded, the refund event is permanently recorded in the
   Analytics reporting tables. Even if you later change the order status back to
   _Processing_ or _Completed_, or reimport historical data and clear the analytics
   cache, the refunded value remains associated with that order in Analytics.
 * I’ve internally discussed this behavior with our team to confirm whether this
   is expected or if there are any planned improvements around correcting analytics
   data after accidental status changes. I’ll update you here as soon as I receive
   more information.
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/analitics-orders-processing-problem/#post-18867698)
 * Hi there!
 * Following up regarding the Analytics discrepancy you noticed:
 * I can confirm that this is **expected behavior** in WooCommerce Analytics.
 * The order was recorded as refunded at one point, and that refund information 
   was written into the Analytics tables. Changing the order status back to Processing
   or Completed **does not automatically undo the earlier Analytics entry**, so 
   the data still reflects that refund event.
 * There isn’t a built-in way to reverse this in Analytics. If you want to remove
   the refund-related data, it needs to be **manually deleted from the database**.
   I strongly recommend taking a **full backup of your database** before making 
   any changes.
 * It’s best to **hire an expert** with WooCommerce and database experience to safely
   remove the entry, so the Analytics data no longer reflects the refund. Alternatively,
   you can accept this as a **one-off discrepancy** and account for it in your reporting.
 * If you need more in-depth support or want to consider professional assistance
   for customization, I can recommend [WooExperts](https://partners.woocommerce.com/English/marketplace/)
   and [Codeable.io](https://woocommerce.com/codeable/) as options for getting professional
   help.
 * Alternatively, you can also ask your development questions in the [ WooCommerce Community Slack](https://woocommerce.com/community-slack/)
   as custom code falls outside our usual [scope of support](https://woocommerce.com/support-policy/#customization).
 *  Plugin Support [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/)
 * (@kingsleyinfo)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/analitics-orders-processing-problem/#post-18884598)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.
 * We’d love your feedback – please leave us a review: [https://wordpress.org/support/plugin/woocommerce/reviews/](https://wordpress.org/support/plugin/woocommerce/reviews/)

Viewing 9 replies - 1 through 9 (of 9 total)

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 * 9 replies
 * 5 participants
 * Last reply from: [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/)
 * Last activity: [1 month, 3 weeks ago](https://wordpress.org/support/topic/analitics-orders-processing-problem/#post-18884598)
 * Status: resolved