Title: Analytics has never populated sales data
Last modified: January 19, 2026

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# Analytics has never populated sales data

 *  Resolved [alibumbali](https://wordpress.org/support/users/alibumbali/)
 * (@alibumbali)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/analytics-has-never-populated-sales-data-2/)
 * _(Posting here on the advice of Woo Support)_
    - 521 orders marked COMPLETED
    - analytics cache has been cleared
    - historical data has been imported
    - Google plugins have been disabled
    - **[System Status Report](https://1drv.ms/t/c/2d328749f4fbd506/IQAAiMO49jBnR5Mm_OtM0dWEAW9UUuYjN-ZixeZgTBpERUo?e=pH3gKb)**
 * **_Knowledgeable help would be much appreciated. Thanks_**
 * ![](https://wordpress.org/6f9b633f-ad73-4781-bb30-9ca1cd37ea4f)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fanalytics-has-never-populated-sales-data-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/analytics-has-never-populated-sales-data-2/#post-18791061)
 * Hi there!
 * I understand how frustrating this can be, especially when you know orders exist
   but Analytics is still not reflecting any sales data.
 * Thanks for outlining what you’ve already tried that rules out several common 
   causes.
 * To help us narrow this down further, I’d like to confirm a few things and gather
   a bit more information:
    - Are you seeing a **zero value for sales** in the Analytics reports?
    - Please go to **WooCommerce → Analytics → Overview** and share a **full screenshot**
      of what you’re seeing there (including the date range).
 * A couple of additional questions:
    - When did this issue first start appearing?
    - Was Analytics **working correctly before**, or has it never shown sales data?
    - Since you’ve already tried importing historical data, did you import it **
      based on the order creation date** (rather than another date option)?
 * Also, WooCommerce relies on a background system called **Action Scheduler** to
   sync Analytics data. If those actions haven’t completed, reports may stay empty:
    - Please go to **WooCommerce → Status → Scheduled Actions**
    - Check if there are any actions with a **“Pending”** status
    - If you see pending actions, try running them manually and let us know the 
      result
 * Finally, please share any **fatal error logs** that might be related:
    - Go to **WooCommerce → Status → Logs**
    - If you find any fatal errors, copy them to **[https://pastebin.com/](https://pastebin.com/)**
      or **[https://gist.github.com/](https://gist.github.com/)** and share the 
      link here
 * Once we have this information, we’ll be in a much better position to pinpoint
   why Analytics isn’t populating sales data and guide you on the next steps.
 *  Thread Starter [alibumbali](https://wordpress.org/support/users/alibumbali/)
 * (@alibumbali)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/analytics-has-never-populated-sales-data-2/#post-18791105)
 * Thank you for your reply.
    1. Zero value showing in sales.
 * ![](https://wordpress.org/0b605457-74a6-4c4e-bb4a-009ccc3989f8)
 * **2. I have NEVER seen statistics on my account.**
 * 3. Historical data: set to import based on DATE PAID
 * ![](https://wordpress.org/b4e775e5-c039-4aed-87a3-0f754529945e)
 * 4. In the SCHEDULED ACTIONS page, there are many items. Not sure what would be
   helpful to share.
 * ![](https://wordpress.org/df5103c9-396e-43fa-9b16-c8bbb9cb660f)
 * 5. DID try manually running pending items – several show SUCCESSFULLY EXECUTED,
   but the overall number does not change.
 * ![](https://wordpress.org/550de722-7e14-4cf2-81aa-2d584c39808f)
 * 6. No FATAL ERRORS showing in LOGS.
 * Thank you
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/analytics-has-never-populated-sales-data-2/#post-18791152)
 * Hi there!
 * Thank you for providing more information about the issue. To assist you further,
   could you please share a **screenshot of the pending tasks** that are still showing
   as _Pending_, even after you’ve tried running them manually?
 * Additionally, could you confirm one more detail: when you tried to import the
   historical data, did the import process **complete successfully**, or did it 
   stop or fail at any point?
 * To troubleshoot this further, we recommend testing on a **staging site**. You
   can create one using a staging plugin of your choice. Once the staging site is
   ready, please follow these steps:
    1. Deactivate all plugins **except WooCommerce**.
    2. Install the **WooCommerce Analytics** plugin:
       [https://wordpress.org/plugins/woocommerce-analytics/](https://wordpress.org/plugins/woocommerce-analytics/)
    3. Clear the Analytics cache again.
    4. Re-run the historical data import and check whether the issue still occurs.
 * I’m suggesting this because I’ve tested this on my own site and the sales reports
   are appearing correctly, which indicates that a **plugin conflict or custom code**
   on your site may be causing the issue.
 * Please let us know what you find, and we’ll be happy to assist further.
 *  Plugin Support [thelmachido a11n](https://wordpress.org/support/users/thelmachido/)
 * (@thelmachido)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/analytics-has-never-populated-sales-data-2/#post-18797940)
 * It’s been a while since we heard back from you for this reason we are closing
   this thread. 
 * If WooCommerce has been useful for your store and you appreciate the support 
   you’ve received, we’d truly appreciate it if you could leave us a quick review
   here: 
 * [https://wordpress.org/support/plugin/woocommerce-analytics/reviews/](https://wordpress.org/support/plugin/woocommerce-analytics/reviews/)
 * Feel free to open a new forum topic if you run into any other problem. 
    -  This reply was modified 2 months, 2 weeks ago by [thelmachido a11n](https://wordpress.org/support/users/thelmachido/).

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 * 4 replies
 * 3 participants
 * Last reply from: [thelmachido a11n](https://wordpress.org/support/users/thelmachido/)
 * Last activity: [2 months, 2 weeks ago](https://wordpress.org/support/topic/analytics-has-never-populated-sales-data-2/#post-18797940)
 * Status: resolved