Title: Analytics >> Returns data missing? Last modified: April 19, 2023 --- # Analytics >> Returns data missing? * Resolved [bufsan](https://wordpress.org/support/users/bufsan/) * (@bufsan) * [3 years, 1 month ago](https://wordpress.org/support/topic/analytics-returns-data-missing/) * Hello, Since a few weeks I don’t see any data anymore in Analytics >> Revenue >> Returns. In the past, this tab always displayed data, but it doesn’t show anything anymore. It should, because in the given timeperiod multiple orders were marked as such.Could it be that a certain update changed settings, or is the field not in use anymore?Kinds regards and thanks for helping, Sander Viewing 7 replies - 1 through 7 (of 7 total) * [Francisco](https://wordpress.org/support/users/franciscojgwp0722/) * (@franciscojgwp0722) * [3 years, 1 month ago](https://wordpress.org/support/topic/analytics-returns-data-missing/#post-16670007) * Right now I’m looking for information about the same error. I can’t see anything in the following sections: - Analytics - Marketing - Woocommerce-> Costumers - Woocommerce-> Home * However, orders work. * Any ideas? Thank you all! * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [3 years, 1 month ago](https://wordpress.org/support/topic/analytics-returns-data-missing/#post-16672706) * Hi Sander, * Thanks for reaching out! * I understand that you are not seeing any data in **Analytics → Revenue → **`Returns`, is this correct? * Can you please try the following and see if it makes any difference: - Navigate to **WooCommerce → Status → `Tools`** and **Clear Analytics Cache** - [Import Historical Data](https://woocommerce.com/document/woocommerce-analytics/#analytics-settings__import-historical-data) * Additionally, in order to have a better understanding of your sites current environment, as well as what you are seeing on your end, please can you share the following: - **System Status Report**: navigate to **WooCommerce** → **Status**. Select` Get system report` and then `Copy for support`. - **Fatal Error log**: Share a copy of any fatal error log found under **WooCommerce** → **Status** → **Logs**. - **Screenshot:** Please share a screenshot of what you are seeing on your end. * [_Snipboard.io_](https://snipboard.io/)_ can be used for easily sharing screenshots– please follow the instructions on that page, then paste the URL in this thread._ * Once you have these, please share them in your response here. * Hi [@franciscojgwp0722](https://wordpress.org/support/users/franciscojgwp0722/), * I understand you are having the same issues as the one mentioned above. * If doing the above-suggested makes no difference on your end, in order to align with [forum best practices](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too), please create a new topic so that we can address your issue(s) separately. * You can create a new thread here:  * [https://wordpress.org/support/plugin/woocommerce/#new-topic-0](https://wordpress.org/support/plugin/woocommerce/#new-topic-0) * Cheers! * Thread Starter [bufsan](https://wordpress.org/support/users/bufsan/) * (@bufsan) * [3 years, 1 month ago](https://wordpress.org/support/topic/analytics-returns-data-missing/#post-16673370) * Hey [@beautyofcode](https://wordpress.org/support/users/beautyofcode/) , Clearing the cache + reimporting historical data did the job, thank you.Just to be sure, this didn’t delete any old data, correct?Since the base of my accounting/bookkeeping is the data I export from:**Analytics >> Revenue >>Download CVS file.Thanks for your help again. Kind regards, Sander * [Francisco](https://wordpress.org/support/users/franciscojgwp0722/) * (@franciscojgwp0722) * [3 years, 1 month ago](https://wordpress.org/support/topic/analytics-returns-data-missing/#post-16673388) * Done! * [https://wordpress.org/support/topic/analysis-marketing-and-other-pages-without-content/](https://wordpress.org/support/topic/analysis-marketing-and-other-pages-without-content/) * Francisco. * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [3 years, 1 month ago](https://wordpress.org/support/topic/analytics-returns-data-missing/#post-16673635) * Hi Sander , * Glad that did the trick! * > Just to be sure, this didn’t delete any old data, correct? > Since the base of > my accounting/bookkeeping is the data I export from: > **Analytics >> Revenue >>Download CVS file.** * Great question, I’d be happy to provide clarity. * Clearing the analytics cache and reimporting historical data should not delete any data. * When you clear the analytics cache, you are simply removing temporary files that may have been causing issues with the data being displayed. * Reimporting historical data allows you to fetch the most recent data from your store’s database, ensuring that all the information you need is up-to-date and accurate. * Hope this helps! * [Kaushik](https://wordpress.org/support/users/kk10035/) * (@kk10035) * [3 years, 1 month ago](https://wordpress.org/support/topic/analytics-returns-data-missing/#post-16695238) * Hello [@beautyofcode](https://wordpress.org/support/users/beautyofcode/) * I have faced issue into latest **WooCommerce7.6.1** I have try above solutions but it doesn’t work properly. * So that I need to revert back to version **7.0.1** for see correct return amount of all order. * There are 1 more issue as well into latest version and that is in display in ** Revenue** amount. See this screenshot for more information : [https://prnt.sc/l4FaLT-VBJR1](https://prnt.sc/l4FaLT-VBJR1) * Would you please guide me to fix this problem into latest version of WooCommerce? * Thanks * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 1 month ago](https://wordpress.org/support/topic/analytics-returns-data-missing/#post-16698152) * Hi, [@kk10035](https://wordpress.org/support/users/kk10035/) * By going to Analytics → Settings, please be sure to select a value for the Date Type field: * ![](https://i0.wp.com/snipboard.io/YoUFBH.jpg?ssl=1) * Then save the settings, and [Import Historical Data](https://woocommerce.com/document/woocommerce-analytics/#analytics-settings__import-historical-data). * I’ve seen some other threads where this workaround solved the issue, please try to see if this works for you. If that does not work, please create your own thread for your issue – [https://wordpress.org/support/plugin/woocommerce/#new-topic-0](https://wordpress.org/support/plugin/woocommerce/#new-topic-0). * This is for better assistance and in accordance with our forum policies: * [https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too) * Cheers. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Analytics >> Returns data missing?’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [amount](https://wordpress.org/support/topic-tag/amount/) * [return](https://wordpress.org/support/topic-tag/return/) * [woo](https://wordpress.org/support/topic-tag/woo/) * 7 replies * 5 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/analytics-returns-data-missing/#post-16698152) * Status: resolved