Title: Android app not reporting
Last modified: June 27, 2020

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# Android app not reporting

 *  Resolved [eelnnlpz](https://wordpress.org/support/users/eelnnlpz/)
 * (@eelnnlpz)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/android-app-not-reporting/)
 * Android app not reporting when cel is blocked or in the background

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [Steve Curtis](https://wordpress.org/support/users/chilifide/)
 * (@chilifide)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/android-app-not-reporting/#post-13128940)
 * Hi [@eelnnlpz](https://wordpress.org/support/users/eelnnlpz/),
 * The app does not report it’s location unless it has good cell coverage in the
   area.
 * thanks,
    –Steve Curtis (St. Pete Design)
 *  Thread Starter [eelnnlpz](https://wordpress.org/support/users/eelnnlpz/)
 * (@eelnnlpz)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/android-app-not-reporting/#post-13129179)
 * Hello thank you so much for you reply, but if you allow me to contradict, because
   that is not the problem because if i unlock the phone and the app is in focus
   is reporting without a problem, but if block the phone, the app is not reporting
   the location in the background. im doing something wrong ??? you have observed
   or receive this report before ??, im giving the apropiate permissions in android.
   Thank you so much for your help
 *  Plugin Author [Steve Curtis](https://wordpress.org/support/users/chilifide/)
 * (@chilifide)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/android-app-not-reporting/#post-13134112)
 * Hi [@eelnnlpz](https://wordpress.org/support/users/eelnnlpz/),
 * Can you explain what you mean by “block the phone” a little more? I don’t think
   I understand what that means.
 * thanks,
    –Steve Curtis (St. Pete Design)
 *  [ocarrera1](https://wordpress.org/support/users/ocarrera1/)
 * (@ocarrera1)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/android-app-not-reporting/#post-13465516)
 * Hi Steve.
 * I am having the same problem that eelnnlpz is having. What he means with “block
   the phone” is when the phone locks the screen after a certain period of time.
   In other word if you are not “looking at the app” or you are doing something 
   else on your phone like reading a mail or what ever the app will not report, 
   even though it does consume a lot of resources.
 * Thank you in advance. Regards
 *  Plugin Author [Steve Curtis](https://wordpress.org/support/users/chilifide/)
 * (@chilifide)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/android-app-not-reporting/#post-13466088)
 * Hi [@ocarrera1](https://wordpress.org/support/users/ocarrera1/).
 * I understand now. Thank you. Currently the app must be kept “in focus”. We do
   not have a timetable for adding the ability to report locations while the app
   is out of focus to the free version of the app at this time. However we are aware
   that users would like this feature.
 * thanks,
    –Steve Curtis (St. Pete Design)
 *  [ocarrera1](https://wordpress.org/support/users/ocarrera1/)
 * (@ocarrera1)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/android-app-not-reporting/#post-13469781)
 * Hi Steve.
 * Thank you for your reply. Is there a premium version of the plugin, then? If 
   so, where can a buy it?
 *  Plugin Author [Steve Curtis](https://wordpress.org/support/users/chilifide/)
 * (@chilifide)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/android-app-not-reporting/#post-13470472)
 * Hi [@ocarrera1](https://wordpress.org/support/users/ocarrera1/),
 * We do not have a stand-alone premium version however we do make custom versions
   of the plugin and app.
 * You can contact me at [steve@stpetedesign.com](https://wordpress.org/support/topic/android-app-not-reporting/steve@stpetedesign.com?output_format=md)
   to discuss.
 * thanks,
    –Steve Curtis (St. Pete Design)
 *  [ocarrera1](https://wordpress.org/support/users/ocarrera1/)
 * (@ocarrera1)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/android-app-not-reporting/#post-13470624)
 * Hi Steve.
 * Thank you. I have sent a request to your mail. It’s form global fences, pls check
   your spam box if you haven’t received it yet.
 * Regards
 *  Plugin Author [Steve Curtis](https://wordpress.org/support/users/chilifide/)
 * (@chilifide)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/android-app-not-reporting/#post-13518214)
 * After researching this I found that it is due to the settings in Android.
 * On your Android phone go to Settings-> Battery-> Battery Optimization-> All Apps-
   > Gps Plotter and click on “Don’t optimize” then “Done”.
 * This article may help you as well;
    [https://www.androidpolice.com/2020/05/30/how-to-prevent-apps-sleeping-in-the-background-on-android/](https://www.androidpolice.com/2020/05/30/how-to-prevent-apps-sleeping-in-the-background-on-android/)
 * thanks,
    –Steve Curtis (St. Pete Design)

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Android app not reporting’ is closed to new replies.

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 * 9 replies
 * 3 participants
 * Last reply from: [Steve Curtis](https://wordpress.org/support/users/chilifide/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/android-app-not-reporting/#post-13518214)
 * Status: resolved