Title: Android problems
Last modified: August 21, 2016

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# Android problems

 *  Resolved [rdmillerwonderreel](https://wordpress.org/support/users/rdmillerwonderreel/)
 * (@rdmillerwonderreel)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/android-problems/)
 * Hi,
    Your plug-in is the best–and I’ve tried 5 others this week. It’s responsive
   and uncluttered. My only question is, it doesn’t seem to work in Android. iOS
   and GoogleChrome on a laptop are fine, but no video on my Motorola Droid or my
   Samsung Galaxy Tab 2. Is there a setting somewhere to account for this? My site
   is wonderreel.info, and a good example is at wonderreel.info/channels thanks!
 * [https://wordpress.org/plugins/video-embed-thumbnail-generator/](https://wordpress.org/plugins/video-embed-thumbnail-generator/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Kyle Gilman](https://wordpress.org/support/users/kylegilman/)
 * (@kylegilman)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/android-problems/#post-4907146)
 * Android is picky about the particular format of H.264 it can play back. Technically
   it only supports Baseline profile and I’d recommend making it Level 3.1. Your
   video is Main, Level 4.0. I see you’re using Handbrake, which is a good start.
   If you change the profile to baseline and the level to 3.1 it will probably work
   on Android devices.
 *  Thread Starter [rdmillerwonderreel](https://wordpress.org/support/users/rdmillerwonderreel/)
 * (@rdmillerwonderreel)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/android-problems/#post-4907225)
 * Thanks! I’ll reencode tonight and try again.
 *  Thread Starter [rdmillerwonderreel](https://wordpress.org/support/users/rdmillerwonderreel/)
 * (@rdmillerwonderreel)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/android-problems/#post-4907332)
 * Hi Kyle,
    I re-encoded, but no luck. There’s still no video on my Android smartphone.
   Is there anything else I should change?
 *  Plugin Author [Kyle Gilman](https://wordpress.org/support/users/kylegilman/)
 * (@kylegilman)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/android-problems/#post-4907335)
 * The level is now 3.1, but the video still appears to be “Main” profile rather
   than “Baseline”. It does play on my Nexus 4 in Android 4.4 but Baseline is the
   highest officially supported H.264 profile for Android.
 * You can get information about your video’s encoded format using Mediainfo [http://mediaarea.net/en/MediaInfo](http://mediaarea.net/en/MediaInfo)
 * Also, are you testing with an original Motorola Droid or is it more recent? What
   version of Android are you running on those devices? HTML5 video is basically
   non-functional in Android 2.2.
 *  Plugin Author [Kyle Gilman](https://wordpress.org/support/users/kylegilman/)
 * (@kylegilman)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/android-problems/#post-4907336)
 * Oh, and 1080p is often a problem for mobile playback. You might get better results
   with 720p or less.
 *  Thread Starter [rdmillerwonderreel](https://wordpress.org/support/users/rdmillerwonderreel/)
 * (@rdmillerwonderreel)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/android-problems/#post-4907342)
 * Thanks, Kyle. It’s JellyBean, and it’s odd because I set Handbrake to “baseline.”
   I’ll try again–maybe it’s also a 1080p problem–and thanks for the Mediainfo info.
   I really appreciate your taking the time for this!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Android problems’ is closed to new replies.

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## Tags

 * [android](https://wordpress.org/support/topic-tag/android/)

 * 6 replies
 * 2 participants
 * Last reply from: [rdmillerwonderreel](https://wordpress.org/support/users/rdmillerwonderreel/)
 * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/android-problems/#post-4907342)
 * Status: resolved