Animated cup

  • Resolved Ahmed Ragab

    (@bogy50)


    2 years, 7 months ago

    I have strange problem after the latest update , when i try to add new view or edit any of previous views it show me an animated cup like the following

    update : i restored to the previous version and everything working fine.

    • This topic was modified 2 years, 7 months ago by Ahmed Ragab.
    • This topic was modified 2 years, 7 months ago by Ahmed Ragab.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter Ahmed Ragab

    (@bogy50)

    2 years, 7 months ago

    any updates from the support team ??

    Plugin Author WPLake

    (@wplakeorg)

    2 years, 7 months ago

    Hi @bogy50

    The animated cup is our load screen icon.

    This looks like a file permission issue though.
    To confirm this, could you please have a look at your Site Health > Info Tab and see if the Filesystem Permissions are writable?

    Thread Starter Ahmed Ragab

    (@bogy50)

    2 years, 7 months ago

    However, it is a strange reply but I already checked and my website permission is ok.
    as i said before, i go back to the previous version and it is working fine,, I can’t trust to update again and destroy my work

    Plugin Author WPLake

    (@wplakeorg)

    2 years, 7 months ago

    Hi

    Please check that the directory /acf-views/src/templates is also writable.

    It’s always advisable to do database backups before updating plugins or themes or to work in a stage/dev environment, so you don’t lose precious work.

    Please be assured that we do our best to test all our plugin releases, to mitigate issues, but they can still occur.

    Thread Starter Ahmed Ragab

    (@bogy50)

    2 years, 7 months ago

    please check the attached image and let me know if this permission enough or not?

    Plugin Author WPLake

    (@wplakeorg)

    2 years, 7 months ago

    @bogy50 The permissions are enough.
    Did you do a test after changing the permissions, and you’re now able to edit Views?

    Thread Starter Ahmed Ragab

    (@bogy50)

    2 years, 7 months ago

    i tried everything possible .. even i exported the views (for backup) then uninstalled the plugin then installed it back and no use, it is odd that i found my old views still there after i installed the plugin back.

    Plugin Author WPLake

    (@wplakeorg)

    2 years, 7 months ago

    Hi @bogy50

    Sorry for the inconvenience this has caused.

    Can you please share the lines of your php logs related to our plugin?
    To do this: add WP_DEBUG, WP_DEBUG_LOG = true constants to your wp-config and then try to create a new View. Then check the wp-content/debug.log about lines related to ACF Views.

    Plugin Author WPLake

    (@wplakeorg)

    2 years, 7 months ago

    Hi @bogy50

    We wanted to let you know that we’ve added a few fixes in the latest plugin release.
    Please can you update your plugin, and then let us know if you still experience the issue at hand?

    Thread Starter Ahmed Ragab

    (@bogy50)

    2 years, 7 months ago

    Thanks .. it is working now and no errors.

Viewing 10 replies - 1 through 10 (of 10 total)

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