Title: Another 3DSecure Redirection Issue
Last modified: March 16, 2020

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# Another 3DSecure Redirection Issue

 *  Resolved [tthompson82](https://wordpress.org/support/users/tnolan82/)
 * (@tnolan82)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/another-3dsecure-redirection-issue/)
 * Hi,
 * I see there has been a recent post on this with no response from Support.
 * I am experiencing a similar issue, even when users are logged in:
 * This initially seemed to occur for users on the mobile version of the site, checking
   out as a guest with a VISA card…
    However it now seems to be occurring for even
   logged in users with both VISA or MasterCard and on either mobile or PC/Laptop
   device….
 * Upon entering card details at the checkout screen, Customers are taken to the
   their Card issuer’s ACS screen but once the 3DSecure is Authenticated, they are
   simply redirected back to the checkout screen and the actual payment is not sent
   for authorisation.
 * Thus the order does not get completed and remains at the “Pending Payment” stage
   in WooCommerce.
 * This is also occurring intermittently and somewhat randomly so I can’t pinpoint
   any certain issue. Most payments to get redirected and authorised and some don’t
 * Currently running:
    WooCommerce version 4.0 WooCommerce Secure Trading Gateway
   plugin 2.3.1 Wordpress Version Version 5.3.2
 * If you could please advise.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Josh Bedford](https://wordpress.org/support/users/joshbedford/)
 * (@joshbedford)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/another-3dsecure-redirection-issue/#post-12548639)
 * Hi [@tnolan82](https://wordpress.org/support/users/tnolan82/), do you have a 
   staging site setup? If so, can you please send us a link with login details to
   [support@illustrate.digital](https://wordpress.org/support/topic/another-3dsecure-redirection-issue/support@illustrate.digital?output_format=md)
   and we’ll take a look?
 * Thanks,

Viewing 1 replies (of 1 total)

The topic ‘Another 3DSecure Redirection Issue’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/secure-trading-gateway-for-woocommerce_d4adba.
   svg)
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 * [Active Topics](https://wordpress.org/support/plugin/secure-trading-gateway-for-woocommerce/active/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Josh Bedford](https://wordpress.org/support/users/joshbedford/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/another-3dsecure-redirection-issue/#post-12548639)
 * Status: resolved