Title: API Call to https://api.ithemes.com/ timing out
Last modified: September 15, 2022

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# API Call to https://api.ithemes.com/ timing out

 *  Resolved [Blaze Concepts](https://wordpress.org/support/users/blazeconcepts/)
 * (@blazeconcepts)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/api-call-to-https-api-ithemes-com-timing-out/)
 * Hi,
 * We are having an issue with a clients site backend because an API call to [https://api.ithemes.com/updater/package-details/](https://api.ithemes.com/updater/package-details/)
   is timing out and causing massive slow downs. Can this be sorted asap and also
   thought into the future so that if your website goes down if doesn’t affect users
   websites? Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [mwhyo](https://wordpress.org/support/users/markwmarkwphotocom/)
 * (@markwmarkwphotocom)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/api-call-to-https-api-ithemes-com-timing-out/#post-16012380)
 * I noticed the same thing. Ithemes website login is also down. Hopefully it’s 
   a temporary issue and will be back up soon because it’s killing my backend.
 *  [sjallen](https://wordpress.org/support/users/sjallen/)
 * (@sjallen)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/api-call-to-https-api-ithemes-com-timing-out/#post-16013273)
 * Looks like the issue have been resolved.
 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/api-call-to-https-api-ithemes-com-timing-out/#post-16013324)
 * Hi there, an issue with our API DB might have caused your site to slow down temporarily.
   Services are back online now, and other customers have reported that the loading/
   timeout issues are no longer occurring on their end. We sincerely apologize for
   the inconvenience it may have caused you and thank you for understanding.
 *  Thread Starter [Blaze Concepts](https://wordpress.org/support/users/blazeconcepts/)
 * (@blazeconcepts)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/api-call-to-https-api-ithemes-com-timing-out/#post-16013425)
 * Yes can confirm back up and running as normal, thanks. Could a fix be put in 
   place for future so this can’t happen again? Don’t really feel comfortable paying
   and suggesting to a client a plugin where if their API DB goes down that the 
   customers site goes 20 seconds slower even if it is only the backend 🙂 Thanks
   in advance!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘API Call to https://api.ithemes.com/ timing out’ is closed to new replies.

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 * 4 replies
 * 4 participants
 * Last reply from: [Blaze Concepts](https://wordpress.org/support/users/blazeconcepts/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/api-call-to-https-api-ithemes-com-timing-out/#post-16013425)
 * Status: resolved