Title: API communication error
Last modified: April 1, 2019

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# API communication error

 *  Resolved [Jordan](https://wordpress.org/support/users/jordanho/)
 * (@jordanho)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/api-communication-error-3/)
 * WP Chatbot quit displaying / working on my site recently (not sure when, but 
   has happened within the last week or so).
 * There were no major edits / updates to anything on site, the chatbot just quit
   working and stopped displaying on site. The settings page has a notification 
   that reads “API communication error, unable to update. Please try again later.”
 * Any fix for this?
 * Thanks in advance!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fapi-communication-error-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [tgianellimobilemonkey](https://wordpress.org/support/users/tgianellimobilemonkey/)
 * (@tgianellimobilemonkey)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/api-communication-error-3/#post-11380588)
 * [@jordanho](https://wordpress.org/support/users/jordanho/)
 * Thank you for reaching out!
 * The API Communication Error is a general error unfortunately I need some more
   information in order help out.
 * In order to troubleshoot can you please send me your Facebook email and Facebook
   page id?
    You can find the Facebook Page ID by clicking about on the Facebook
   page (it is on the right side).
 * If you can get a screenshot of the error that would be very helpful.
 *  Thread Starter [Jordan](https://wordpress.org/support/users/jordanho/)
 * (@jordanho)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/api-communication-error-3/#post-11383299)
 * Solved!
 * This was an issue with my client, sorry! They merged two FB pages for branding
   purposes and the whitelisted URL didn’t carry over. Once I reconfigured that,
   everything seems fine!
 * Thank you for your quick reply. Will leave a review for your troubles!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘API communication error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-chatbot_8774f8.svg)
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 * 2 replies
 * 2 participants
 * Last reply from: [Jordan](https://wordpress.org/support/users/jordanho/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/api-communication-error-3/#post-11383299)
 * Status: resolved