Title: API Error
Last modified: October 30, 2017

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# API Error

 *  Resolved [jeanzilla](https://wordpress.org/support/users/jeanzilla/)
 * (@jeanzilla)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/api-error-26/)
 * Hi I have this error: Something’s not working. It looks like the API call to 
   GoToWebinar isn’t succeeding. This may be because you are on a trial account.
   Unfortunately API calls can’t be made to GoToWebinar accounts on a trial. If 
   you do have a full GoToWebinar licence please try re-authenticating the plugin
   again by pressing the ‘Click here to get Auth and Key’ button in the plugin settings.
   You should also clear the cache or turn the cache off in the plugin settings 
   and this should resolve the issue.
 * I don’t know where is the problem!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fapi-error-26%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Northern Beaches Websites](https://wordpress.org/support/users/northernbeacheswebsites/)
 * (@northernbeacheswebsites)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/api-error-26/#post-9633493)
 * Hi [@jeanzilla](https://wordpress.org/support/users/jeanzilla/),
 * The problem could be any of those things! Have you tried the suggestions of the
   error message?! This is why I wrote the error message so you could solve it yourself.
 * If the plugin has been operating fine for you in the past it’s possible the message
   is just showing the error temporarily – sometimes I get this message even though
   things are actually operating smoothly. If this is the first time you have been
   using the plugin and the error is showing persistently then please follow the
   advice of the error message. Thank you,
 *  Thread Starter [jeanzilla](https://wordpress.org/support/users/jeanzilla/)
 * (@jeanzilla)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/api-error-26/#post-9633579)
 * Hi! Error fixed!!! Thanks!
 *  Plugin Author [Northern Beaches Websites](https://wordpress.org/support/users/northernbeacheswebsites/)
 * (@northernbeacheswebsites)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/api-error-26/#post-9635196)
 * Good to hear 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘API Error’ is closed to new replies.

 * ![](https://ps.w.org/wp-gotowebinar/assets/icon.svg?rev=2182596)
 * [WP GoToWebinar](https://wordpress.org/plugins/wp-gotowebinar/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-gotowebinar/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-gotowebinar/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-gotowebinar/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-gotowebinar/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-gotowebinar/reviews/)

## Tags

 * [API error](https://wordpress.org/support/topic-tag/api-error/)

 * 3 replies
 * 2 participants
 * Last reply from: [Northern Beaches Websites](https://wordpress.org/support/users/northernbeacheswebsites/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/api-error-26/#post-9635196)
 * Status: resolved