Title: API errors after update (shared host) Last modified: August 21, 2016 --- # API errors after update (shared host) * Resolved [lmaths](https://wordpress.org/support/users/lmaths/) * (@lmaths) * [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/) * Getting error: _Unable to connect to the Disqus API servers_ on the admin install page after updating to version 8.0 * Any possibility of fallback option for manual entries? previous versions worked great * [https://wordpress.org/plugins/disqus-conditional-load/](https://wordpress.org/plugins/disqus-conditional-load/) Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Joel James](https://wordpress.org/support/users/joelcj91/) * (@joelcj91) * [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/#post-5161190) * Please delete Disqus Conditional Load plugin and try reinstalling again. Let me know if it is not working * Plugin Author [Joel James](https://wordpress.org/support/users/joelcj91/) * (@joelcj91) * [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/#post-5161193) * Also make sure that you have **not** installed or activated official Disqus plugin * Thread Starter [lmaths](https://wordpress.org/support/users/lmaths/) * (@lmaths) * [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/#post-5161244) * Okay, tried and same problem. Official plugin not installed. * I read elsewhere that on shared hosts the communication with Disqus API may be blocked. Same issue exists with official plugin before. Like with your plugin using shortcode worked, but on Disqus profile clicking “verify” says it isn’t on my site even though it was. Now that you’ve integrated with official platform it may be unable to pull data from Disqus profile. Thus why I asked if it would be possible to add manual entries. * Plugin Author [Joel James](https://wordpress.org/support/users/joelcj91/) * (@joelcj91) * [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/#post-5161258) * This works with other websites. Since you mentioned that issue was there with official plugin also this may not be our plugin issue. could you please verify with your host also? If possible please provide your website url too. Please use [plugin support forum here](http://www.joelsays.com/members-area/support/plugin-support-disqus-conditional-load/) * Thread Starter [lmaths](https://wordpress.org/support/users/lmaths/) * (@lmaths) * [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/#post-5161284) * I did some poking around and apparently it is a host problem. Shared hosts commonly block remote connections so you have to implement Disqus manually ([https://help.disqus.com/customer/portal/articles/1183281](https://help.disqus.com/customer/portal/articles/1183281)). This explains why previous version (shortcode) works but plugin that uses API does not. * Thanks for help; guess I will just stick with Disqus Conditional Load <=7.5 * Plugin Author [Joel James](https://wordpress.org/support/users/joelcj91/) * (@joelcj91) * [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/#post-5161289) * @Imaths, Thanks. But this is works with my shared hosting . I have tested it. Anyway you can stick with <=7.5. Please feel free to use **[official support forum here](http://www.joelsays.com/members-area/support/plugin-support-disqus-conditional-load/)** if you need any help in future. * [utkarsh42](https://wordpress.org/support/users/utkarsh42/) * (@utkarsh42) * [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/#post-5161308) * Hey i’m having a weird issue, i’m not able to click on the Disqus settings tab at all. * Here’s a screenshot – [http://awesomescreenshot.com/07f39i8027](http://awesomescreenshot.com/07f39i8027) * The button is not clickable, tried refreshing, clearing cache and all as well. Facing same issue as the OP here. * Plugin Author [Joel James](https://wordpress.org/support/users/joelcj91/) * (@joelcj91) * [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/#post-5161347) * Hi utkarsh42, Please check on another browser or another system. And also make sure that Disqus plugin is not installed already. If still not working add a new support thread here [http://www.joelsays.com/members-area/support/plugin-support-disqus-conditional-load/](http://www.joelsays.com/members-area/support/plugin-support-disqus-conditional-load/). * Thread Starter [lmaths](https://wordpress.org/support/users/lmaths/) * (@lmaths) * [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/#post-5161372) * Hey, I found a workaround for this problem. * I reinstalled WordPress and got the same issue but when installed on localhost it works fine. So the host is obviously the problem. * I found that by manually inserting `disqus_api_key` and its value into `wp_options` in the SQL database, along with forum URL (shortcode) and activate options, it works fine. So the issue is just connecting to the API to get keys. * Plugin Author [Joel James](https://wordpress.org/support/users/joelcj91/) * (@joelcj91) * [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/#post-5161376) * Imatha, Thanks for letting me know that. I will try to add that manual insert option on next update. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘API errors after update (shared host)’ is closed to new replies. * ![](https://ps.w.org/disqus-conditional-load/assets/icon-128x128.png?rev=1643519) * [Disqus Conditional Load](https://wordpress.org/plugins/disqus-conditional-load/) * [Frequently Asked Questions](https://wordpress.org/plugins/disqus-conditional-load/#faq) * [Support Threads](https://wordpress.org/support/plugin/disqus-conditional-load/) * [Active Topics](https://wordpress.org/support/plugin/disqus-conditional-load/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/disqus-conditional-load/unresolved/) * [Reviews](https://wordpress.org/support/plugin/disqus-conditional-load/reviews/) ## Tags * [API error](https://wordpress.org/support/topic-tag/api-error/) * 10 replies * 3 participants * Last reply from: [Joel James](https://wordpress.org/support/users/joelcj91/) * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/api-errors-after-update-shared-host/#post-5161376) * Status: resolved