Title: API Issues Always
Last modified: November 3, 2023

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# API Issues Always

 *  [tattooturn](https://wordpress.org/support/users/tattooturn/)
 * (@tattooturn)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/api-issues-always/)
 * I opened a support ticket to address the API issues, and the developer deleted
   the question. he has had issues with this since last year when we tried to use
   his plugin before. he clearly dosen’t care and he has loads of people complaining.
   there are a lot of other free services out there like we went to NOWPayments 
   today because he woulden’t help us….and I am a paid user of the this plug in 
   and i got blatantly question deleted over the API issues still happening when
   i had issues today…. stay away

Viewing 1 replies (of 1 total)

 *  Plugin Author [edward_plainview](https://wordpress.org/support/users/edward_plainview/)
 * (@edward_plainview)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/api-issues-always/#post-17174563)
 * Hi,
 * We can’t delete support tickets, only the WordPress mods can.
 * Most API connectivity problems are caused due to the MyCryptoCheckout API server
   being unable to connect to your install. Common culprits of this are:
    - Cron jobs not properly running
    - Security plugins
    - Firewalls
    - Cloudflare
 * There are currently over 5000+ sites actively using the plugin, its pretty rare
   for sites to encounter issues. Usually its one of the issues mentioned above 
   and whitelisting the API IP can quickly solve the problem. If you would like 
   additional help with your issue let us know what domain this was for.

Viewing 1 replies (of 1 total)

The topic ‘API Issues Always’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [edward_plainview](https://wordpress.org/support/users/edward_plainview/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/api-issues-always/#post-17174563)