Title: api key
Last modified: July 24, 2024

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# api key

 *  Resolved [cwl26](https://wordpress.org/support/users/cwl26/)
 * (@cwl26)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/api-key-162/)
 * Hi, does anyone else get this error message: using the free version
   Email Source:
   Forminator Mailer: SMTP.com api_key: invalidThanks

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Saurabh – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support7/)
 * (@wpmudev-support7)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/api-key-162/#post-17908872)
 * Hello [@cwl26](https://wordpress.org/support/users/cwl26/)
 * Hope you’re doing well today! Thank you for reaching out to us.
 * The error you mention is related to the SMTP configuration on your site. SMTP
   is a popular way to replace the Default WordPress Emails and use your custom 
   email address which the site uses to send email. Could you please confirm if 
   you are using any SMTP plugins on your site to handle emails?
 * When it comes to emails, WordPress itself “decides” the method to send them from
   the site. Forminator emails will be sent by the same method used by WordPress.
 * Looking at the error, it seems that the SMTP plugin’s “API Key” is not configured
   correctly on your site and hence it is unable to send emails. Also, I reckon 
   the problem should not be limited to Forminator ideally, to test this, can you
   please trigger the default WordPress Password Reset Email to see if the email
   is delivered to you? You can trigger this by clicking on the “Lost Password” 
   link on the WP admin login page.
 * Kind Regards,
    Saurabh
 *  Thread Starter [cwl26](https://wordpress.org/support/users/cwl26/)
 * (@cwl26)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/api-key-162/#post-17910931)
 * Hello Saurabh,
   I am doing well thanks, hope you are too. Thanks for the reply.
   I have the WP Mail SMTP Lite installed and that is it and of course Forminator.
   Triggered the lost password, no message received.Have a great day,Cecil
 *  Plugin Support [Williams – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport3/)
 * (@wpmudevsupport3)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/api-key-162/#post-17915426)
 * Hi [@cwl26](https://wordpress.org/support/users/cwl26/),
 * Hope this message finds you well.
 * Since the issue persists not only with Forminator forms but also with WP emails,
   it means the issue is related to WP Mail SMTP, according to the error you shared,
   it seems the API Key for smtp.com is incorrect if you have an account with them
   please check with their support the correct API key and add at WP Mail SMTP >
   > Settings.
 * If you don’t have an account, then you need to change the SMTP method to the 
   email account service you are using to send the emails.
 * Let us know the results after fixing the WP Mail SMTP configuration.
 * Best regards,
    Laura
 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/api-key-162/#post-17933292)
 * Hi [@cwl26](https://wordpress.org/support/users/cwl26/)
 * We didn’t hear back from you for quite a while already so I’m marking this as
   resolved for now.
 * If you still need assistance with the case, let us know and we’ll get back to
   you.
 * Best regards,
    Adam

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘api key’ is closed to new replies.

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 * 4 replies
 * 4 participants
 * Last reply from: [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/api-key-162/#post-17933292)
 * Status: resolved