Api Key Missing

  • Resolved pierdomenico

    (@pierdomenico)


    1 year, 1 month ago

    Hi!

    On the frontend of my website, the shortcode shows the error ‘API key missing’. However, in the test area in the backend, everything works as expected.

    • This topic was modified 1 year, 1 month ago by pierdomenico.
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  • Plugin Support buddybotsupport

    (@buddybotsupport)

    1 year, 1 month ago

    Hi, @pierdomenico 

    Thank you for using BuddyBot.

    We’ve tested the functionality on our end and found everything working as expected. To help identify the cause of the issue on your site, we recommend temporarily deactivating all other plugins except Buddybot, and then checking if the issue still occurs.

    If the problem persists, please share the following details so we can investigate further:

    1. The URL of the  page
    2. The exact shortcode you are using
    3. Detailed site information – you can find this by navigating to Tools > Site Health > Info and clicking “Copy site info to clipboard”. Then, please paste it here.

      We appreciate your patience and cooperation.
Viewing 1 replies (of 1 total)

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