Title: api key validation
Last modified: August 22, 2016

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# api key validation

 *  Resolved [sohiakaiwi](https://wordpress.org/support/users/sohiakaiwi/)
 * (@sohiakaiwi)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/api-key-validation/)
 * I have received my api key but when I go to wordpress to set it up, it tells 
   me the “api key cannot be validated, could not connect short pixel service.
 * any help would be greatly appreciated!
 * [https://wordpress.org/plugins/shortpixel-image-optimiser/](https://wordpress.org/plugins/shortpixel-image-optimiser/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [ShortPixel](https://wordpress.org/support/users/shortpixel/)
 * (@shortpixel)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/api-key-validation/#post-5925590)
 * Hi, there a few possibilities for this and, in order to nail down what’s causing
   it, we need some further details.
 * Could you please write us at [https://shortpixel.com/contact](https://shortpixel.com/contact)
   and send us your website URL, please.
 * Many thanks for your support!
 *  Plugin Author [ShortPixel](https://wordpress.org/support/users/shortpixel/)
 * (@shortpixel)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/api-key-validation/#post-5925659)
 * Hi, we never got back from you.
 * Do contact us so we can help [https://shortpixel.com/contact ](https://shortpixel.com/contact).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘api key validation’ is closed to new replies.

 * ![](https://ps.w.org/shortpixel-image-optimiser/assets/icon-256x256.gif?rev=3245715)
 * [ShortPixel Image Optimizer - Optimize Images, Convert WebP & AVIF](https://wordpress.org/plugins/shortpixel-image-optimiser/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/shortpixel-image-optimiser/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/shortpixel-image-optimiser/)
 * [Active Topics](https://wordpress.org/support/plugin/shortpixel-image-optimiser/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/shortpixel-image-optimiser/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/shortpixel-image-optimiser/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [ShortPixel](https://wordpress.org/support/users/shortpixel/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/api-key-validation/#post-5925659)
 * Status: resolved