Title: Api Request Error
Last modified: November 4, 2019

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# Api Request Error

 *  Resolved [laureenschein](https://wordpress.org/support/users/laureenschein/)
 * (@laureenschein)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/api-request-error-9/)
 * Hello,
    I use MailChimp for WooCommerce since 6 months and never had a problem.
   I tried to install the plug-in WPForms which has a mailchimp addon, but since
   I have an issue in the MailChimp extension:
 * Mailchimp says: API Request Error – on 1665 in /home/labellebvd/www/wp-content/
   plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php
 * The line 1665 is
 *     ```
        if ($info['http_code'] >= 500) {
                   throw new MailChimp_WooCommerce_ServerError($data['detail'], $data['status']);
               }
       ```
   
 * I can’t use Mailchimp in WP FORMS or in the official plug-in.
 * Please advise.
    Thank you Laureen
    -  This topic was modified 6 years, 7 months ago by [laureenschein](https://wordpress.org/support/users/laureenschein/).
    -  This topic was modified 6 years, 7 months ago by [laureenschein](https://wordpress.org/support/users/laureenschein/).
    -  This topic was modified 6 years, 7 months ago by [laureenschein](https://wordpress.org/support/users/laureenschein/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/)
 * (@ryanhungate)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/api-request-error-9/#post-12095226)
 * [@laureenschein](https://wordpress.org/support/users/laureenschein/) thanks for
   writing in. We’ll be glad to see if we can get this squared away for you. The
   log that you’re referring to above, is that something you’ve seen in the Mailchimp
   For WooCommerce plugin logs?
 * Do you know if the plugin WPForms is using our plugin to to make API requests?
   We’re not familiar with this particular plugin but we can take a look to see 
   if it’s something easy to spot.
 * Can you please explain the flow of how this happens? Also – is it impacting your
   front end experience somehow, or is it that your records just don’t seem to make
   it into Mailchimp?
 * Thanks we’ll look out for your reply.
 *  Thread Starter [laureenschein](https://wordpress.org/support/users/laureenschein/)
 * (@laureenschein)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/api-request-error-9/#post-12095251)
 * Hi [@ryanhungate](https://wordpress.org/support/users/ryanhungate/) Thank you
   for your quick response.
    Yes this log is in the MailChimp for WooCommerce logs.
   I could send you a screenshot. In the backend when I go on the MailChimp extension,
   everything is white with the error message in red. I can’t do anything, I can’t
   change the API key, I can’t click on any button.
 * I sent a message to the WP Form support to check the issue with them.
 * This is happening for the first time. I just did the new update today and I tried
   to use WP Form.
    -  This reply was modified 6 years, 7 months ago by [laureenschein](https://wordpress.org/support/users/laureenschein/).
 *  Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/)
 * (@ryanhungate)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/api-request-error-9/#post-12095620)
 * [@laureenschein](https://wordpress.org/support/users/laureenschein/) ok I have
   a feeling that we might find a better error from within your Woo logs directly.
   Going to Woo -> Status -> Logs -> find today’s log file… please send that over
   to ryan (at) vextras.com and I’ll take a closer look for you there. Yes also 
   please send a screenshot if you feel that might help too.
 *  Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/)
 * (@ryanhungate)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/api-request-error-9/#post-12096073)
 * [@laureenschein](https://wordpress.org/support/users/laureenschein/) as we’ve
   found in your screenshot – you’re getting the Akamai `503` status code which 
   means your server has somehow been blacklisted. This is a very common problem
   when using shared IP addresses.
 * In order to fix the problem – you will have to put your site on a dedicated IP
   address. Doing so will give your domain a new public address for outbound network
   calls to the Akamai gateway service.
 * I’m going to close this out because we’re communicating over email / Mailchimp
   support and we’re positive that this is the problem that needed to be addressed.
 *  Thread Starter [laureenschein](https://wordpress.org/support/users/laureenschein/)
 * (@laureenschein)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/api-request-error-9/#post-12117882)
 * Hi! Just want to let you know that I tried to use a VPN to connect and it seems
   to be working now. But the new syncing is very very long.
    -  This reply was modified 6 years, 7 months ago by [laureenschein](https://wordpress.org/support/users/laureenschein/).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Api Request Error’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
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 * 5 replies
 * 2 participants
 * Last reply from: [laureenschein](https://wordpress.org/support/users/laureenschein/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/api-request-error-9/#post-12117882)
 * Status: resolved