Title: API Setting Last modified: August 20, 2016 --- # API Setting * Resolved [emichel22](https://wordpress.org/support/users/emichel22/) * (@emichel22) * [13 years, 6 months ago](https://wordpress.org/support/topic/api-setting/) * Hey could someone please help me figure this out problem. I keep on getting this error message. Your Bigcommerce API settings are not configured properly. I spoke to Bigcommerce and they said that it was set up fine. Viewing 10 replies - 1 through 10 (of 10 total) * [beAutomated](https://wordpress.org/support/users/beautomated/) * (@beautomated) * [13 years, 6 months ago](https://wordpress.org/support/topic/api-setting/#post-3230501) * Hi emichel22, * Please call us at 408-876-4022 and we’ll try to help you out. Moreover, please send a screen shot of your Store Settings page to [info@beautomated.com](https://wordpress.org/support/topic/api-setting/info@beautomated.com?output_format=md). Oh, and who is your host? * Thanks! * Randy Sandberg * [beAutomated](https://wordpress.org/support/users/beautomated/) * (@beautomated) * [13 years, 6 months ago](https://wordpress.org/support/topic/api-setting/#post-3230552) * We have found and fixed a couple of connection issues in the version 1.5, which will be released very soon. * The first problem related to the URL. We were expecting the URL to be put in as `http(s)://www.mysite.com/` or `http(s)://mystore.mybigcommerce.com/` (with or without the trailing slash) without the `/api/v2/` at the end of the URL. Bigcommerce provides a URL on their API setting page, and that URL contains the`/ api/v2/` that will not work with version 1.4 of our Plugin. We have fixed this in version 1.5, so the URL can be entered in a variety of ways and still work. * The second problem related to some web hosts not supporting cURL or SSL. We added detection that reports when one of these conditions are causing a connection problem. The Bigcommerce API requires SSL (secure) communications, so the web host must support these communications for the Plugin to work. These server packages are called `php-curl` and `php-openssl`, and modern web hosts usually include these already. * Please let us know if you continue to experience any connection problems after applying these modifications or using version 1.5 or later of our Plugin. We’re here to help! * [modulusman](https://wordpress.org/support/users/modulusman/) * (@modulusman) * [13 years, 3 months ago](https://wordpress.org/support/topic/api-setting/#post-3230577) * Having an issue with this same problem… No matter how I configure it says “ssl connect error… your api is not properly configured.” * At first it was an issue with the API… and the Bigcommerce support team was kind enough to fix that. However after fixing that, I still get the same error. And what’s even worse is that the tech that I had been working with says that he cant find a reference to the API in the code of the plugin… and that all of my attempts to access the API dont even show up on their server side. * Any idea? The sooner the better please… We have only a few days left on our bigcommerce trial, and are hoping to make this work before we have to move on. Thanks… - J.D. * [modulusman](https://wordpress.org/support/users/modulusman/) * (@modulusman) * [13 years, 3 months ago](https://wordpress.org/support/topic/api-setting/#post-3230578) * BTW… the wordpress site is hosted w/ godaddy and the subdomain is on BC. The ssl was bought and configured with godaddy and bigcommerce ultimate by reps from both companies as I had just gotten so frustrated that I just allowed them to take care of it… * Plugin Author [Zack Katz](https://wordpress.org/support/users/katzwebdesign/) * (@katzwebdesign) * [13 years, 3 months ago](https://wordpress.org/support/topic/api-setting/#post-3230581) * [@modulusman](https://wordpress.org/support/users/modulusman/) – I just released an update that will fix this issue. * Please check out version 1.5.1 and [leave a review](http://wordpress.org/support/view/plugin-reviews/interspire-bigcommerce?rate=5)! * [modulusman](https://wordpress.org/support/users/modulusman/) * (@modulusman) * [13 years, 3 months ago](https://wordpress.org/support/topic/api-setting/#post-3230582) * Fantastic… I eagerly await it’s arrival… * I was beginning to think that you had given up on this plugin. * I’ll be sure to review it. * [modulusman](https://wordpress.org/support/users/modulusman/) * (@modulusman) * [13 years, 3 months ago](https://wordpress.org/support/topic/api-setting/#post-3230583) * Just updated… No dice… * Same exact error… Any other ideas? I have confirmation from both hosts that all of the necessary components are in place, and I have tried both the temporary URL and the one provided in the ‘users’ menu… They all yield the same error: * Your Bigcommerce API settings are not configured properly. * SSL connect error. * I would really like this to work… * [modulusman](https://wordpress.org/support/users/modulusman/) * (@modulusman) * [13 years, 3 months ago](https://wordpress.org/support/topic/api-setting/#post-3230585) * Sorry Zack… But you marked this as resolved, and it is far from it. * I installed the plugin on a different site, and it worked fine. I even tried changing themes, and it still doesn’t work on the site that I want it to. * Any ideas? * Plugin Author [Zack Katz](https://wordpress.org/support/users/katzwebdesign/) * (@katzwebdesign) * [13 years, 3 months ago](https://wordpress.org/support/topic/api-setting/#post-3230586) * Could you provide me with a login? [support@katz.co](https://wordpress.org/support/topic/api-setting/support@katz.co?output_format=md) * Plugin Author [Zack Katz](https://wordpress.org/support/users/katzwebdesign/) * (@katzwebdesign) * [13 years, 3 months ago](https://wordpress.org/support/topic/api-setting/#post-3230587) * [@modulusman](https://wordpress.org/support/users/modulusman/) – please create a new thread. This one’s confusing at this point. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘API Setting’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/interspire-bigcommerce_c0d1c7.svg) * [Bigcommerce](https://wordpress.org/plugins/interspire-bigcommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/interspire-bigcommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/interspire-bigcommerce/) * [Active Topics](https://wordpress.org/support/plugin/interspire-bigcommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/interspire-bigcommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/interspire-bigcommerce/reviews/) * 10 replies * 4 participants * Last reply from: [Zack Katz](https://wordpress.org/support/users/katzwebdesign/) * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/api-setting/#post-3230587) * Status: resolved