Title: API settings Last modified: November 2, 2022 --- # API settings * Resolved [julianrees47](https://wordpress.org/support/users/julianrees47/) * (@julianrees47) * [3 years, 7 months ago](https://wordpress.org/support/topic/api-settings/) * Hi, I keep getting this message when testing the aPI response in the plugin settings: * Failed! There is an error with your API settings. Please check & update them. * I’ve renewed the keys but doesn’t solve it, any ideas? * Thanks Jules * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fapi-settings%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/api-settings/page/2/?output_format=md) [→](https://wordpress.org/support/topic/api-settings/page/2/?output_format=md) * Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * (@elliotvs) * [3 years, 7 months ago](https://wordpress.org/support/topic/api-settings/#post-16157520) * Hi [@julianrees47](https://wordpress.org/support/users/julianrees47/) * Did you generate reCAPTCHA “v2” API keys? * [https://i.gyazo.com/2a1a99bc643b1ee7609dcae6effe3ec5.png](https://i.gyazo.com/2a1a99bc643b1ee7609dcae6effe3ec5.png) * Thread Starter [julianrees47](https://wordpress.org/support/users/julianrees47/) * (@julianrees47) * [3 years, 7 months ago](https://wordpress.org/support/topic/api-settings/#post-16157531) * Yes that’s right. There wasn’t an option for V3. * Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * (@elliotvs) * [3 years, 7 months ago](https://wordpress.org/support/topic/api-settings/#post-16157605) * Please could you update to version 1.2.1 and give it another try? * I tested on my end and I get this error only when my “Site Secret” is entered incorrectly, or the reCAPTCHA is not completed successfully. * Thread Starter [julianrees47](https://wordpress.org/support/users/julianrees47/) * (@julianrees47) * [3 years, 7 months ago](https://wordpress.org/support/topic/api-settings/#post-16157674) * Hi, I’ve done that and copied in the keys again and still get this – Failed! There is an error with your API settings. Please check & update them. Error Code: * Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * (@elliotvs) * [3 years, 7 months ago](https://wordpress.org/support/topic/api-settings/#post-16157699) * Hmm, that’s very strange. It’s not even returning an error code. * Do you have any firewalls on your site by any chance? It could be that this is blocking it from working. * Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * (@elliotvs) * [3 years, 7 months ago](https://wordpress.org/support/topic/api-settings/#post-16157706) * Hi [@julianrees47](https://wordpress.org/support/users/julianrees47/) * An alternative would be to try my other **free** plugin to implement Cloudflare’s new reCAPTCHA alternative, Turnstile. * See here: [https://wordpress.org/plugins/simple-cloudflare-turnstile/](https://wordpress.org/plugins/simple-cloudflare-turnstile/) * Thread Starter [julianrees47](https://wordpress.org/support/users/julianrees47/) * (@julianrees47) * [3 years, 7 months ago](https://wordpress.org/support/topic/api-settings/#post-16157802) * I’ve tried turning off all the anti spam and protection plugins but no joy yet. My customer is convinced he must have recaptcha so I’ll keep trying with turning plugins off until I get some joy… Thanks for your suggestions. * [metalfurydesign](https://wordpress.org/support/users/metalfurydesign/) * (@metalfurydesign) * [3 years, 6 months ago](https://wordpress.org/support/topic/api-settings/#post-16244182) * [@julianrees47](https://wordpress.org/support/users/julianrees47/) did you find a solution in the end? * I’m having the same problem, but couldn’t get Turnstile to work either. Makes me think it’s probably an issue with another plugin on the site. * [jacksonville](https://wordpress.org/support/users/jacksonville/) * (@jacksonville) * [3 years, 6 months ago](https://wordpress.org/support/topic/api-settings/#post-16263492) * I am experiencing the same issue. I have created the Site Key and Secret 3 times, and still not fixing the issue. I have also turned off ALL plugins and still not fixing. Any ideas ? My client wants ‘Google Recaptcha v2’ only, not Turnstile. - This reply was modified 3 years, 6 months ago by [jacksonville](https://wordpress.org/support/users/jacksonville/). * [samwoods](https://wordpress.org/support/users/samwoods/) * (@samwoods) * [3 years, 6 months ago](https://wordpress.org/support/topic/api-settings/#post-16266883) * I’m having the same issue as well unfortunately. * Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * (@elliotvs) * [3 years, 6 months ago](https://wordpress.org/support/topic/api-settings/#post-16266945) * Hi, * I have just re-tested this on my end, and it seems to all be working fine. * It may be that something is conflicting with it on your site, for example another plugin, or a firewall/optimisations blocking the scripts. * Would you be able to temporarily disable your other plugins (on a staging site maybe), one by one, and see if that fixes it? * [slinkysam](https://wordpress.org/support/users/slinkysam/) * (@slinkysam) * [3 years, 6 months ago](https://wordpress.org/support/topic/api-settings/#post-16270759) * Aloha, I came here because I saw the same issue. * I found that if I don’t check any of the boxes for where the reCaptcha shows on the website, the error doesn’t come up. It passes the validation check. * If I try to validate with any of those boxes checked, it will fail. * So I figured I would just validate it while none of them are checked and then check the ones that I want after. Unfortunately it didn’t work. The reCaptcha didn’t show up on the pages. * Hope that helps troubleshoot the problem. * [funnybook](https://wordpress.org/support/users/funnybook/) * (@funnybook) * [3 years, 6 months ago](https://wordpress.org/support/topic/api-settings/#post-16271046) * Getting the same error this morning. Failed! There is an error with your API settings. Please check & update them. Error Code: * No error code given. v2 API site and secret codes entered. Did a conflicting plug in get identified? * [funnybook](https://wordpress.org/support/users/funnybook/) * (@funnybook) * [3 years, 6 months ago](https://wordpress.org/support/topic/api-settings/#post-16271165) * Cloudflare works OK though… * Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/) * (@elliotvs) * [3 years, 6 months ago](https://wordpress.org/support/topic/api-settings/#post-16271655) * [@jacksonville](https://wordpress.org/support/users/jacksonville/) [@samwoods](https://wordpress.org/support/users/samwoods/) [@slinkysam](https://wordpress.org/support/users/slinkysam/) [@funnybook](https://wordpress.org/support/users/funnybook/) [@metalfurydesign](https://wordpress.org/support/users/metalfurydesign/) [@julianrees47](https://wordpress.org/support/users/julianrees47/) * Hi all, * Please could you try updating to version 1.2.8 and give this another try? Should now be fixed hopefully! - This reply was modified 3 years, 6 months ago by [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/). Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/api-settings/page/2/?output_format=md) [→](https://wordpress.org/support/topic/api-settings/page/2/?output_format=md) The topic ‘API settings’ is closed to new replies. * ![](https://ps.w.org/recaptcha-woo/assets/icon-128x128.png?rev=3342271) * [reCAPTCHA for WooCommerce](https://wordpress.org/plugins/recaptcha-woo/) * [Frequently Asked Questions](https://wordpress.org/plugins/recaptcha-woo/#faq) * [Support Threads](https://wordpress.org/support/plugin/recaptcha-woo/) * [Active Topics](https://wordpress.org/support/plugin/recaptcha-woo/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/recaptcha-woo/unresolved/) * [Reviews](https://wordpress.org/support/plugin/recaptcha-woo/reviews/) * 17 replies * 7 participants * Last reply from: [funnybook](https://wordpress.org/support/users/funnybook/) * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/api-settings/page/2/#post-16272018) * Status: resolved