• Resolved avikrdas

    (@avikrdas)


    Hi team,

    I am facing a very weird issue after installing your plugin. My website is working fine before I installed essential addons for elementor. But the moment I had installed it, I am unable to go to the Appearance > Customize page. It is showing a loading icon only. I had kept it open for 12 minutes and nothing happened.

    Also, the same error while opening any page for “edit with elementor.

    The moment I disable your plugin and refresh the cache, it works fine.

    Please help!

    • This topic was modified 4 years, 4 months ago by avikrdas.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter avikrdas

    (@avikrdas)

    Quick update:
    It is now showing critical error and the loading sign is gone. What surprise me is that, I am running multiple client stores with the same set of plugins and never faced an issue.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hi there,

    Greetings.

    Well, the ‘Elementor getting Stuck’ error is normally caused due to a website having low memory. You can check your memory limit by navigating to wp-admin -> Elementor -> System Info. Check out this screenshot: https://d.pr/i/MHHWa8

    You can install the following plugin on your website to take care of this: https://d.pr/f/D3Dik2

    If that doesn’t work, make sure to increase the memory limit. To increase the memory limit you will have to modify the wp-config.php file of yours. Just above this line ” /* That’s all, stop editing! Happy blogging. */” add this following line of code:

    define(‘WP_MEMORY_LIMIT’, ‘512M’);

    You would find the wp-config.php file under your WordPress directory.

    You can also read this blog to modify the wp-config.php file: https://wpdeveloper.com/troubleshoot-preview-loading-error-elementor/

    If that doesn’t work, please deactivate the Essential Addons elements you are not using especially the Dynamic Elements.

    Let me know how it goes. Thank you!

    Thread Starter avikrdas

    (@avikrdas)

    Hi Sakib,

    Thanks for coming back to me. I have increased the memory at 1024M. But the issue still persists.

    Then I have disabled all elements except the woocommerce ones as these modules I intend to use. It didn’t work.

    Disabled Essential addons for Elementor. It worked!

    So it seems more of a plugin conflict to me. But what I am wondering about my other stores, is that I am using same set of plugins there, but never faced any issue.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello there,

    Sorry for the inconvenience.

    It seems strange. Can you please install this plugin and share the data?

    Also please share the system info? https://d.pr/i/nUaynV

    I will check and get back to you.

    Thank you.

    Hi, I have the same issue. Tried everything, nothing helped. How have you resolved this problem?
    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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