Title: Appearance on admin page–no functionality Last modified: September 1, 2016 --- # Appearance on admin page–no functionality * Resolved [tedderfield](https://wordpress.org/support/users/tedderfield/) * (@tedderfield) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/) * Hello, When I go to the Appearance button on the admin page and click on Themes, I can see 3 pre-installed themes. When I click on “Add New” today I get a blank page. * Yesterday I could click on a button for wordpress.org themes and see hundreds of them. * I also get a blank page if I click on customize or header under Appearance. So something has gone wrong with that button. * Has anyone had this happen? Anyone know how to fix it? * Thanks, Maria Viewing 15 replies - 1 through 15 (of 43 total) 1 [2](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/page/2/?output_format=md) [3](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/page/3/?output_format=md) [→](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/page/2/?output_format=md) * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593223) * A blank page means PHP is crashing, usually due to a function conflict, typically introduced by a plugin or theme. * Try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause. * If that does not resolve the issue, try switching to the Twenty Fifteen theme to rule-out a theme-specific issue (theme functions can interfere like plugins). * Thread Starter [tedderfield](https://wordpress.org/support/users/tedderfield/) * (@tedderfield) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593224) * There are no active plugins other than one that is listed as must use which I cannot deactivate. * I tried switching themes. It did not fix it. * What else can I try? I’ve spent all day on this on the phone with Blue Host and Mojo Marketplace. I’ve uninstalled and reinstalled, emptied cache, etc. Nothing is working. * What else can I do? * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593225) * Ok, first please make sure that your browser is up to date by visiting [https://whatbrowser.org/](https://whatbrowser.org/) * If it is not, please try updating your browser or switching to a different browser. * If it is, please do these two things: * 1. Try clearing your browser’s cache and cookies. * 2. Try with all browser extensions or add-ons temporarily disabled. * Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble. * Thread Starter [tedderfield](https://wordpress.org/support/users/tedderfield/) * (@tedderfield) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593226) * Hello, * I tried doing all of these things and none of them fixed it. * I’m using Firefox 47.0 and have also tried it on Google Chrome. * I had a friend log into my admin site and they can get full functionality on the appearance tab, so it sounds like it’s something on my computer or browser or network. * What else can I check? * The weirdest thing is it all worked fine yesterday and I have made no changes to anything since then! * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593227) * Are you absolutely sure you tried with all browser extensions and add-ons disabled? Even ad blockers? * Ad and script blockers can sometimes get a bit overzealous and block a lot more than ads and tracking scripts. * Thread Starter [tedderfield](https://wordpress.org/support/users/tedderfield/) * (@tedderfield) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593228) * I have disabled absolutely everything–all extensions and all plug-ins. * Thread Starter [tedderfield](https://wordpress.org/support/users/tedderfield/) * (@tedderfield) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593229) * I also tried using Google Chrome. It does not work on there either. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593231) * Is your friend accessing your WordPress Dashboard under your account? * Thread Starter [tedderfield](https://wordpress.org/support/users/tedderfield/) * (@tedderfield) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593232) * Yes. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593235) * It has to be something on your computer then. What’s your operating system, and are you running any system-level security or parental controls that you could try disabling? * Thread Starter [tedderfield](https://wordpress.org/support/users/tedderfield/) * (@tedderfield) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593336) * I’m on a mac. My operating system is OS 10.9.5. * Nothing was changed between Wednesday when the website worked fine and Thursday when it did not. * So, I don’t see how it could be my computer. * Could it be my network? I have Xfinity internet from Comcast. * Thread Starter [tedderfield](https://wordpress.org/support/users/tedderfield/) * (@tedderfield) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593384) * I called my internet provider…they upgraded the speed of my internet in case it was a timing out issue. But that also did not work. * I still do not have functionality from the Appearances button/tab/whatever. * What else can I try? * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593387) * In Chrome, under the File menu, select “New Incognito Window” and try in that. * This essentially disables all possible third-party elements, so it will be interesting to see how that does. * Thread Starter [tedderfield](https://wordpress.org/support/users/tedderfield/) * (@tedderfield) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593388) * OK, I will try that now. * Thread Starter [tedderfield](https://wordpress.org/support/users/tedderfield/) * (@tedderfield) * [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/#post-7593390) * Nope, the appearance tab still does not work. Viewing 15 replies - 1 through 15 (of 43 total) 1 [2](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/page/2/?output_format=md) [3](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/page/3/?output_format=md) [→](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/page/2/?output_format=md) The topic ‘Appearance on admin page–no functionality’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 43 replies * 2 participants * Last reply from: [tedderfield](https://wordpress.org/support/users/tedderfield/) * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/appearance-on-admin-page-no-functionality/page/3/#post-7593478) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics