Hello @vuster
Thanks for reaching out to us, we’re here to help.
Foremost, we would like to have access to your system report to check your site URL. Please follow these steps to share your system status report with us:
- Navigate to the
WooCommerce / Status section in your site’s admin panel.
- Click on the
Get system report button and then click Copy for support.
- Paste the report into our PrivateBin.
- After uploading, please share the link here so we can review the details thoroughly.
Once we have a clearer picture of your system’s state and the specific circumstances, we can guide you better on how to resolve the issue.
Kind regards,
Krystian
Thread Starter
vuster
(@vuster)
here it is https://privatebin.syde.com/?06975d6afc7ed8c5#ACPEVb3Fr1yRpfLLrExkwnqG4eriDsooi2G7C5FhhR3F
i’ve also discovered that google pay is not working. getting this error in the web console:
checkout-block.js?ver=2.8.1:1
TypeError: Cannot read properties of undefined (reading ‘paymentSource’)
at checkout-block.js?ver=2.8.1:1:116856
at l (checkout-block.js?ver=2.8.1:1:107943)
at Generator. (checkout-block.js?ver=2.8.1:1:109299)
at Generator.next (checkout-block.js?ver=2.8.1:1:108306)
at bt (checkout-block.js?ver=2.8.1:1:113953)
at a (checkout-block.js?ver=2.8.1:1:114157)
at checkout-block.js?ver=2.8.1:1:114218
at new Promise ()
at checkout-block.js?ver=2.8.1:1:114097
at checkout-block.js?ver=2.8.1:1:117564
(anonymous) @ checkout-block.js?ver=2.8.1:1
Hello @vuster
For Apple Pay: It seems the issue might not be with the plugin itself, as we’ve had similar reports that pointed to a problem on PayPal’s end, not the plugin. It would be helpful to confirm if the same message appears on your checkout page. Could you provide a screenshot?
For Google Pay: We are aware of the issue you described, and our developers are currently reviewing similar cases. We expect to release an update today that should address this problem. Please update to the latest version when available and let us know if the issue continues.
Looking forward to your response.
Kind regards,
Krystian
Thread Starter
vuster
(@vuster)
For Apple Pay, there’s no specific error message other than “Payment Failed”. See screenshot. I suspect it couldn’t be processed because there’s no “paymentSource”? Can you confirm on your end that Apple Pay is working? I’ve tested with a fresh install with only WooCommerce and WooCommerce PayPal Payments plugin in the default theme, so I’ve ruled out plugin/theme conflict
View post on imgur.com
Hello @vuster
Can you confirm on your end that Apple Pay is working? I’ve tested with a fresh install with only WooCommerce and WooCommerce PayPal Payments plugin in the default theme, so I’ve ruled out plugin/theme conflict
Could you please provide an updated system report with your website URL so I can take a look?
If you do not wish to share this information publicly, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Looking forward to your response.
Kind regards,
Krystian
Hello @vuster
Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved.
If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.
Kind regards,
Krystian
