Title: Application Timeout error in Capabilities plugin Last modified: February 2, 2023 --- # Application Timeout error in Capabilities plugin * Resolved [hemasusi](https://wordpress.org/support/users/hemasusi/) * (@hemasusi) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/) * Hi, * In our WP admin, plugin Roles page showing ‘The application did not respond in time’ error – [https://prnt.sc/omBHJHJ1-t6c](https://prnt.sc/omBHJHJ1-t6c) * This error is showing for Recent versions of Publ.Cap plugin 2.6.0 but not for 1.10.1 version. * Upon checking with our server pantheon team, they given the root cause of the issue, timing out of the application was caused by this specific query on that page: * SELECT COUNT(NULLIF(`meta_value` LIKE ‘%administrator%’, false)), COUNT(NULLIF(` meta_value` LIKE ‘%editor%’, false)), COUNT(NULLIF(`meta_value` LIKE ‘%author%’, false)), COUNT(NULLIF(`meta_value` LIKE ‘%contributor%’, false)), COUNT(NULLIF(` meta_value` LIKE ‘%subscriber%’, false)), COUNT(NULLIF(`meta_value` LIKE ‘%customer%’, false)), COUNT(NULLIF(`meta_value` LIKE ‘%shop_manager%’, false)), COUNT(NULLIF(` meta_value` LIKE ‘%custom_permalinks_manager%’, false)), COUNT(NULLIF(`meta_value` LIKE ‘%donor_services%’, false)), COUNT(NULLIF(`meta_value` LIKE ‘%advancement%’, false)), COUNT(NULLIF(`meta_value` LIKE ‘%gdpr%’, false)), COUNT(NULLIF(`meta_value` = ‘a:0:{}’, false)), COUNT(*) FROM solief_wp_usermeta INNER JOIN solief_wp_users ON user_id = ID WHERE meta_key = ‘solief_wp_capabilities’ * How to fix it ? Help us. * Thank you. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fapplication-timeout-error-in-capabilities-plugin%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/page/2/?output_format=md) [→](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/page/2/?output_format=md) * Plugin Support [Riza Maulana Ardiyanto](https://wordpress.org/support/users/rizaardiyanto/) * (@rizaardiyanto) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16447637) * Hi [@hemasusi](https://wordpress.org/support/users/hemasusi/) * Can you please try this beta package to see if this fixed your issue: [https://drive.google.com/file/d/1yNUO_l92luCBhtFq8r5CiVvd0sRm2dJu/view?usp=sharing](https://drive.google.com/file/d/1yNUO_l92luCBhtFq8r5CiVvd0sRm2dJu/view?usp=sharing)? * Thanks, * Thread Starter [hemasusi](https://wordpress.org/support/users/hemasusi/) * (@hemasusi) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16448033) * Hi [@rizaardiyanto](https://wordpress.org/support/users/rizaardiyanto/) * I tried the given beta package, Now its sometimes working and sometimes not. * Capabilities page – [https://prnt.sc/XxnZxg4a71Hk](https://prnt.sc/XxnZxg4a71Hk) * Roles Page – [https://prnt.sc/Xa_qIA9nzS3J](https://prnt.sc/Xa_qIA9nzS3J), [https://prnt.sc/7cV-J1JzAIqe](https://prnt.sc/7cV-J1JzAIqe) * Plugin Support [Riza Maulana Ardiyanto](https://wordpress.org/support/users/rizaardiyanto/) * (@rizaardiyanto) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16448127) * I wonder how many users are on your site? * Thread Starter [hemasusi](https://wordpress.org/support/users/hemasusi/) * (@hemasusi) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16448389) * Hi [@rizaardiyanto](https://wordpress.org/support/users/rizaardiyanto/), * I tried later.. Now both pages are working. But taking too long to load. Will try more times & update you. * Total users count (users table) – 422662 * User meta table total count – 14883156 * So the JOIN query taking too time. But i think now the page is working fine. * Query : Beta version you sent is 2.6.1 version.. Yesterday i tried to update 2.6.0 to 2.6.1 but not worked. Now you send the same 2.6.1 version or the beta your working version? * What is the solution? How you will release this beta version ? * Plugin Support [Riza Maulana Ardiyanto](https://wordpress.org/support/users/rizaardiyanto/) * (@rizaardiyanto) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16448528) * That above beta package that we uploaded is new version that has patch for your issue. It’s not released yet. We are confirming first with you if that version solve your issue. * > Total users count (users table) – 422662 > User meta table total count – 14883156 > So the JOIN query taking too time. But i think now the page is working fine. * Thanks, I’m passing to our developer to see if there are any additional step that we can do in this case * Thread Starter [hemasusi](https://wordpress.org/support/users/hemasusi/) * (@hemasusi) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16448625) * Okay [@rizaardiyanto](https://wordpress.org/support/users/rizaardiyanto/) * Yah, its working now but taking too long, May be sometime we can get timeout issue again, but not sure. So kindly update me with the additional step once your developer found the info. * Please let me know the approximate time/month to release the beta version to live. So that I can communicate it to our client. * Thank you. * Plugin Author [Steve Burge](https://wordpress.org/support/users/stevejburge/) * (@stevejburge) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16448714) * [@hemasusi](https://wordpress.org/support/users/hemasusi/) Thanks for the feedback. * I do need to set some expectations here. If you’re running a site of this size with many 100,000’s of users , our Free support is going to be limited in how much we can debug issues. Sites with this many users present challenges that often require more detailed support from our Pro team. * That being said, here’s a new update for the plugin for you to test: [https://drive.google.com/file/d/1vgrlZ_kZG6HQ_NFl5tHin6foIjSBb2LH/view?usp=sharing](https://drive.google.com/file/d/1vgrlZ_kZG6HQ_NFl5tHin6foIjSBb2LH/view?usp=sharing) * Thread Starter [hemasusi](https://wordpress.org/support/users/hemasusi/) * (@hemasusi) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16448739) * Hi , * I already downloaded & installed the beta version that what [@rizaardiyanto](https://wordpress.org/support/users/rizaardiyanto/) shared above. * Should i need to go with [https://drive.google.com/file/d/1vgrlZ_kZG6HQ_NFl5tHin6foIjSBb2LH/view?usp=sharing](https://drive.google.com/file/d/1vgrlZ_kZG6HQ_NFl5tHin6foIjSBb2LH/view?usp=sharing)???? * Plugin Support [Riza Maulana Ardiyanto](https://wordpress.org/support/users/rizaardiyanto/) * (@rizaardiyanto) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16450794) * [@hemasusi](https://wordpress.org/support/users/hemasusi/) Yes please * The package that shared by [@stevejburge](https://wordpress.org/support/users/stevejburge/) is the new one where we add another approach. * Thread Starter [hemasusi](https://wordpress.org/support/users/hemasusi/) * (@hemasusi) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16450869) * Hi [@rizaardiyanto](https://wordpress.org/support/users/rizaardiyanto/) * [@rizaardiyanto](https://wordpress.org/support/users/rizaardiyanto/) shared file name – capability-manager-enhanced-2.6.1 * [@stevejburge](https://wordpress.org/support/users/stevejburge/) shared file name – capability-manager-enhanced-2.6.1-beta * So now i installed the beta version shared by [@stevejburge](https://wordpress.org/support/users/stevejburge/). * Shall we use this plugin files in our dev/stage/production until you release that beta version to live ? * If yes, when we will get notification once the release done ? * Plugin Support [Riza Maulana Ardiyanto](https://wordpress.org/support/users/rizaardiyanto/) * (@rizaardiyanto) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16450881) * Please check it with your stage/test site to see if the issue persists. * If the issue resolved, we will add this patch to the next release. * Thread Starter [hemasusi](https://wordpress.org/support/users/hemasusi/) * (@hemasusi) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16450889) * Yes, its working in dev/stage now. So shall we use it further to PROD? * Plugin Support [Riza Maulana Ardiyanto](https://wordpress.org/support/users/rizaardiyanto/) * (@rizaardiyanto) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16450998) * Yes, you can use on Production environment. This patch will include in the next release. * Thanks * Thread Starter [hemasusi](https://wordpress.org/support/users/hemasusi/) * (@hemasusi) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16451641) * Okay, Thanks for your support. * Once you release, we will upgrade the plugin & check. * Thread Starter [hemasusi](https://wordpress.org/support/users/hemasusi/) * (@hemasusi) * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/#post-16510389) * Hi [@rizaardiyanto](https://wordpress.org/support/users/rizaardiyanto/) & team, * We have installed the beta version that you shared here in our Production WP. In that the Roles page & Capabilities page are working.. But facing same timeout issue when we click the user count from the Roles page – [https://prnt.sc/Yu7xptJG5k_d](https://prnt.sc/Yu7xptJG5k_d)( Loading time is too long & faced the timeout at most of the time) * The URL of the page is – [https://www.statueofliberty.org/wp-admin/users.php?role=administrator](https://www.statueofliberty.org/wp-admin/users.php?role=administrator) * [Here administrator is one of the role] * Can you please check this and update us? Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/page/2/?output_format=md) [→](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/page/2/?output_format=md) The topic ‘Application Timeout error in Capabilities plugin’ is closed to new replies. * ![](https://ps.w.org/capability-manager-enhanced/assets/icon-256x256.png?rev= 3408171) * [PublishPress Capabilities - User Role Editor, Access Permissions, User Capabilities, Admin Menus](https://wordpress.org/plugins/capability-manager-enhanced/) * [Frequently Asked Questions](https://wordpress.org/plugins/capability-manager-enhanced/#faq) * [Support Threads](https://wordpress.org/support/plugin/capability-manager-enhanced/) * [Active Topics](https://wordpress.org/support/plugin/capability-manager-enhanced/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/capability-manager-enhanced/unresolved/) * [Reviews](https://wordpress.org/support/plugin/capability-manager-enhanced/reviews/) ## Tags * [capabilities](https://wordpress.org/support/topic-tag/capabilities/) * 17 replies * 3 participants * Last reply from: [hemasusi](https://wordpress.org/support/users/hemasusi/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/page/2/#post-16512488) * Status: resolved