Title: Application Timeout error in Capabilities plugin
Last modified: February 2, 2023

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# Application Timeout error in Capabilities plugin

 *  Resolved [hemasusi](https://wordpress.org/support/users/hemasusi/)
 * (@hemasusi)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/)
 * Hi,
 * In our WP admin, plugin Roles page showing ‘The application did not respond in
   time’ error – [https://prnt.sc/omBHJHJ1-t6c](https://prnt.sc/omBHJHJ1-t6c)
 * This error is showing for Recent versions of Publ.Cap plugin 2.6.0 but not for
   1.10.1 version.
 * Upon checking with our server pantheon team, they given the root cause of the
   issue, timing out of the application was caused by this specific query on that
   page:
 * SELECT COUNT(NULLIF(`meta_value` LIKE ‘%administrator%’, false)), COUNT(NULLIF(`
   meta_value` LIKE ‘%editor%’, false)), COUNT(NULLIF(`meta_value` LIKE ‘%author%’,
   false)), COUNT(NULLIF(`meta_value` LIKE ‘%contributor%’, false)), COUNT(NULLIF(`
   meta_value` LIKE ‘%subscriber%’, false)), COUNT(NULLIF(`meta_value` LIKE ‘%customer%’,
   false)), COUNT(NULLIF(`meta_value` LIKE ‘%shop_manager%’, false)), COUNT(NULLIF(`
   meta_value` LIKE ‘%custom_permalinks_manager%’, false)), COUNT(NULLIF(`meta_value`
   LIKE ‘%donor_services%’, false)), COUNT(NULLIF(`meta_value` LIKE ‘%advancement%’,
   false)), COUNT(NULLIF(`meta_value` LIKE ‘%gdpr%’, false)), COUNT(NULLIF(`meta_value`
   = ‘a:0:{}’, false)), COUNT(*) FROM solief_wp_usermeta INNER JOIN solief_wp_users
   ON user_id = ID WHERE meta_key = ‘solief_wp_capabilities’
 * How to fix it ? Help us.
 * Thank you.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fapplication-timeout-error-in-capabilities-plugin%2Fpage%2F2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

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 *  Plugin Author [Steve Burge](https://wordpress.org/support/users/stevejburge/)
 * (@stevejburge)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/page/2/#post-16510401)
 * Hi [@hemasusi](https://wordpress.org/support/users/hemasusi/)
 * I’m a little uncomfortable seeing all this information posted publicly for such
   a high-profile website. If you want use our Free support here on WordPress.org
   or on Github, I’d highly recommend making the details more anonymous.
 * If you want to keep using the Free support in public, I recommend moving this
   to Github and getting more specific about the code issues. Please share debug
   information, error messages, and anything else that might help fix the problem:
   [https://github.com/publishpress/PublishPress-Capabilities/issues](https://github.com/publishpress/PublishPress-Capabilities/issues)
 *  Thread Starter [hemasusi](https://wordpress.org/support/users/hemasusi/)
 * (@hemasusi)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/page/2/#post-16512488)
 * Hi [@stevejburge](https://wordpress.org/support/users/stevejburge/),
 * Okay, I have now created issue ticket in github.
 * [https://github.com/publishpress/PublishPress-Capabilities/issues/720](https://github.com/publishpress/PublishPress-Capabilities/issues/720)
 * Kindly check and update.
 * Thank you.

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The topic ‘Application Timeout error in Capabilities plugin’ is closed to new replies.

 * ![](https://ps.w.org/capability-manager-enhanced/assets/icon-256x256.png?rev=
   3568949)
 * [PublishPress Capabilities - User Role Editor, Access Permissions, User Capabilities, Admin Menus](https://wordpress.org/plugins/capability-manager-enhanced/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/capability-manager-enhanced/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/capability-manager-enhanced/)
 * [Active Topics](https://wordpress.org/support/plugin/capability-manager-enhanced/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/capability-manager-enhanced/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/capability-manager-enhanced/reviews/)

## Tags

 * [capabilities](https://wordpress.org/support/topic-tag/capabilities/)

 * 17 replies
 * 3 participants
 * Last reply from: [hemasusi](https://wordpress.org/support/users/hemasusi/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/application-timeout-error-in-capabilities-plugin/page/2/#post-16512488)
 * Status: resolved