Title: Assistance Needed: Payment Form Errors
Last modified: September 2, 2025

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# Assistance Needed: Payment Form Errors

 *  Resolved [openarmsfindlay](https://wordpress.org/support/users/openarmsfindlay/)
 * (@openarmsfindlay)
 * [9 months, 1 week ago](https://wordpress.org/support/topic/assistance-needed-payment-form-errors/)
 * Hello,
 * I’ve been experiencing some issues with our payment form, and I’m hoping you 
   can help troubleshoot.
 * Several users have reported that they’re unable to complete their transactions.
   They’re able to fill out the form and enter the total amount due, but when they
   attempt to enter their credit card information and submit the payment, they receive
   an error message. This has occurred on at least three separate occasions.
 * I’m not sure whether the issue is related to PayPal, the form itself, or possibly
   both. I’ve tried to identify the root cause but haven’t been able to pinpoint
   it.
 * Any guidance or support you can provide would be greatly appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fassistance-needed-payment-form-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Saurabh – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support7/)
 * (@wpmudev-support7)
 * [9 months, 1 week ago](https://wordpress.org/support/topic/assistance-needed-payment-form-errors/#post-18625565)
 * Hello [@openarmsfindlay](https://wordpress.org/support/users/openarmsfindlay/)
 * Hope you’re doing well today! Sorry to hear about the issues you had to face 
   with Forminator.
 * I checked on the page that you’ve shared with the form, however, at the moment,
   it looks like you’ve removed the PayPal field from the form and have directly
   added the PayPal CTA button which doesn’t look to be coming from the Forminator
   form. Please refer to the screenshot here: [https://monosnap.com/file/aZlMPu0zpEHOE95lhie92cf0jsoe0r](https://monosnap.com/file/aZlMPu0zpEHOE95lhie92cf0jsoe0r)
 * To replicate and troubleshoot the issue further, would it be possible to share
   the form export of the form that showed the error? We can import it on our lab
   environment and see if the issue is replicated and check it further as to what
   could be causing it.
 * To share the form export
    – Navigate to the “Forminator -> Forms” page in your
   site’s back-end – click on a little “gear” icon next to the form in question –
   select “Export” option – copy given export code and paste it at https://pastebin.
   com – include link to that paste in your response below.
 * _Note: this export will not include any data that is already submitted – they’ll
   stay safely on your site and we don’t need them anyway._
 * Kind Regards,
    Saurabh
 *  [Kris – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport13/)
 * (@wpmudevsupport13)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/assistance-needed-payment-form-errors/#post-18646575)
 * Hi [@openarmsfindlay](https://wordpress.org/support/users/openarmsfindlay/)
 * We haven’t heard from you in a while, I’ll go and mark this thread as resolved.
   If you have any additional questions or require further help, please let us know!
 * Kind Regards,
   Kris

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Assistance Needed: Payment Form Errors’ is closed to new replies.

 * ![](https://ps.w.org/forminator/assets/icon-256x256.gif?rev=3443182)
 * [Forminator Forms – Contact Form, Payment Form & Custom Form Builder](https://wordpress.org/plugins/forminator/)
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 * 2 replies
 * 3 participants
 * Last reply from: [Kris – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport13/)
 * Last activity: [8 months, 3 weeks ago](https://wordpress.org/support/topic/assistance-needed-payment-form-errors/#post-18646575)
 * Status: resolved