Title: “Attachment” button doesn’t work Last modified: July 13, 2020 --- # “Attachment” button doesn’t work * Resolved [stephernandez](https://wordpress.org/support/users/stephernandez/) * (@stephernandez) * [5 years, 11 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/) * Hello, I use for the first time BP docs which does good work. I would have 2 requests: * 1/ I can’t load an attached file, when I click on the “Attachment” button it looks like it will load and then nothing happens. The site is on WP 5.4.1, in HTTPS, the theme is Enfold and I also use Youser to dress Buddypress. * 2/I would like to be able to download the documents created with BD Docs (in Word or PDF format). Is it possible to offer you a payment for this work and if so how much? * Thank you for your support, Stéphanie * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fattachment-button-doesnt-work-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Author [David Cavins](https://wordpress.org/support/users/dcavins/) * (@dcavins) * [5 years, 11 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13118146) * Hello, can you open the console while using that page to see if any JavaScript errors are being logged? in Firefox: [https://developer.mozilla.org/en-US/docs/Tools/Web_Console/Opening_the_Web_Console](https://developer.mozilla.org/en-US/docs/Tools/Web_Console/Opening_the_Web_Console) in Chrome: [https://developers.google.com/web/tools/chrome-devtools/console/](https://developers.google.com/web/tools/chrome-devtools/console/) * Thread Starter [stephernandez](https://wordpress.org/support/users/stephernandez/) * (@stephernandez) * [5 years, 10 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13135896) * Hello David, David here is the error message I have: * Uncaught TypeError: n.browser is undefined i [https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1](https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1) * I am not a developer and I do not know if this information is useful in my case. Can you enlighten me? Thank you very much Stephanie * Plugin Author [David Cavins](https://wordpress.org/support/users/dcavins/) * (@dcavins) * [5 years, 10 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13136031) * Hi [@stephernandez](https://wordpress.org/support/users/stephernandez/), * Thanks for checking out the console. It sounds like there is an error in the JavaScript code that is provided by Youzer. JavaScript is fragile, so if there is an error, all JS-powered functionality on the page will break. Try temporarily deactivating Youzer and see if the issue goes away. If it’s solved, then open a ticket with the Youzer maintainers to fix the source of the issue. * Best, * -David * Thread Starter [stephernandez](https://wordpress.org/support/users/stephernandez/) * (@stephernandez) * [5 years, 10 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13144062) * Hello David and thank you for the answer. I deactivated Youser but the problem persists: when I click on the “Attachment” button the page refreshes for 3 seconds then nothing happens. Another idea ? Thank you, Stephanie * Plugin Author [David Cavins](https://wordpress.org/support/users/dcavins/) * (@dcavins) * [5 years, 10 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13145438) * Hi [@stephernandez](https://wordpress.org/support/users/stephernandez/), * Check your console for errors; I suspect that now that Youzer isn’t breaking all JavaScript on the page, some other error has surfaced. - This reply was modified 5 years, 10 months ago by [David Cavins](https://wordpress.org/support/users/dcavins/). * Thread Starter [stephernandez](https://wordpress.org/support/users/stephernandez/) * (@stephernandez) * [5 years, 10 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13145617) * I have only the same error repeated by the console. Above I have theses informations( in french sorry) : * Le cookie « aviaPrivacyMustOptInSetting » sera bientôt rejeté car son attribut« sameSite » est défini sur « none » ou une valeur invalide, et sans attribut « secure ». Pour en savoir plus sur l’attribut « sameSite », consultez [https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite](https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite) create Cette page utilise la propriété non standard « zoom ». Envisagez d’utiliser calc() dans les valeurs des propriétés pertinentes ou utilisez « transform » avec « transform-origin: 0 0 ». create La mise en page a été forcée avant le chargement complet de la page. Si les feuilles de style ne sont pas encore chargées, cela peut provoquer un flash de contenu non stylisé. jquery.js:3:25903 * Uncaught TypeError: n.browser is undefined i [https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1](https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1) youzer.min.js:1:7478 * Uncaught TypeError: n.browser is undefined i [https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1](https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1) youzer.min.js:1:7478 * Uncaught TypeError: n.browser is undefined i [https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1](https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1) youzer.min.js:1:7478 * Uncaught TypeError: n.browser is undefined i [https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1](https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1) youzer.min.js:1:7478 * Plugin Author [David Cavins](https://wordpress.org/support/users/dcavins/) * (@dcavins) * [5 years, 10 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13145632) * Thanks! What does the console display when Youzer is disabled? * Thread Starter [stephernandez](https://wordpress.org/support/users/stephernandez/) * (@stephernandez) * [5 years, 10 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13145661) * this : * MouseEvent.mozPressure est obsolète. Veuillez utiliser plutôt PointerEvent.pressure. tinymce.min.js:2:9108 Note: MonsterInsights does not track you as a logged-in site administrator to prevent site owners from accidentally skewing their own Google Analytics data. If you are testing Google Analytics code, please do so either logged out or in the private browsing/incognito mode of your web browser. create:107:11 Le cookie « aviaPrivacyMustOptInSetting » sera bientôt rejeté car son attribut « sameSite » est défini sur « none » ou une valeur invalide, et sans attribut « secure ». Pour en savoir plus sur l’attribut « sameSite », consultez [https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite](https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite) create Cette page utilise la propriété non standard « zoom ». Envisagez d’utiliser calc() dans les valeurs des propriétés pertinentes ou utilisez « transform » avec « transform-origin: 0 0 ». create La mise en page a été forcée avant le chargement complet de la page. Si les feuilles de style ne sont pas encore chargées, cela peut provoquer un flash de contenu non stylisé. jquery.js:3:25903 * ​ * Thread Starter [stephernandez](https://wordpress.org/support/users/stephernandez/) * (@stephernandez) * [5 years, 10 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13155448) * Hi, the problem probably come from my theme “Enfold”, because when I desactivate it, the button works. * Please could you reply to my second question ? 2/ I would like to be able to download the documents created with BD Docs (in Word or PDF format). Is it possible to offer you a payment for this work and if so how much? * If you can’t, could I ask to another developper to do that ? * Thank you Stephanie * Plugin Author [David Cavins](https://wordpress.org/support/users/dcavins/) * (@dcavins) * [5 years, 10 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13155580) * Hi [@stephernandez](https://wordpress.org/support/users/stephernandez/), * Regarding downloading as PDF or Word, it’s unlikely that we could bundle that capability with the plugin. I’ve done other projects that required PDF or Word output, and I’ve never found a way to do it that didn’t require changes to the server (installing open-source tool GhostScript for instance and all of it many dependencies). * However, it’s entirely doable for your specific installation on your server and a developer should be able to help you with that issue. * -David * Thread Starter [stephernandez](https://wordpress.org/support/users/stephernandez/) * (@stephernandez) * [5 years, 10 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13155674) * I thank you for all the replies ! Have a nice day Stephanie Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘“Attachment” button doesn’t work’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/buddypress-docs.svg) * [BuddyPress Docs](https://wordpress.org/plugins/buddypress-docs/) * [Support Threads](https://wordpress.org/support/plugin/buddypress-docs/) * [Active Topics](https://wordpress.org/support/plugin/buddypress-docs/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/buddypress-docs/unresolved/) * [Reviews](https://wordpress.org/support/plugin/buddypress-docs/reviews/) * 11 replies * 2 participants * Last reply from: [stephernandez](https://wordpress.org/support/users/stephernandez/) * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/attachment-button-doesnt-work-2/#post-13155674) * Status: resolved