Attachment doesn’t work in email

  • Resolved emilmlorenzen

    (@emilmlorenzen)


    4 years, 8 months ago

    The attachment works perfectly fine everywhere except for in the order confirmation email. In the order confirmation email when you click the button it simply sends you to a blank page / says URL error.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    4 years, 8 months ago

    Hello Emilmlorenzen,

    Thanks for reaching out to us.

    Generally, once the user clicks on an attachment from the email link then we encrypt the URL with a security token.

    So, if there is any permission issue or attachment date expired then unable to download the attachment by the user.

    If you are getting any error log or console log then please share it with us so we can check them and get back to you?

    Best Regards,
    Hitendra & Dotstore Team

    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    4 years, 7 months ago

    Hello Emilmlorenzen,

    Hope you are doing well.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved.

    If you have any further questions, you can start a new thread.

    Best Regards,
    Hitendra & Dotstore Team

Viewing 2 replies - 1 through 2 (of 2 total)

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