Title: Attachment problem!
Last modified: February 13, 2017

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# Attachment problem!

 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/attachment-problem-3/)
 * After upgrading osTicket and “Key4ce osTicket Bridge” all the users unable to
   upload attachments during ticket creating as shown below but on reply message
   the users able to upload the attachments!!!
 * ![shcreenshot](https://i0.wp.com/i.share.pho.to/7f0032fe_o.png)
 * ![Screenshot](https://i0.wp.com/i.share.pho.to/e95e5eae_o.png)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/attachment-problem-3/#post-8805501)
 * It seems “Key4ce osTicket Bridge” destroyed my website as shown below!
 * [https://github.com/osTicket/osTicket/issues/3689](https://github.com/osTicket/osTicket/issues/3689)
 * BTW, I can browse tickets form WP but I no longer able to access [https://xxxx/tickets/scp/login.php](https://xxxx/tickets/scp/login.php)
    -  This reply was modified 9 years, 3 months ago by [mbnoimi](https://wordpress.org/support/users/mbnoimi/).
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/attachment-problem-3/#post-8805531)
 * Hello,
 * I can’t say i can reproduce your attachment issue on our live sites. (i tried
   on several).
 * as for the github issue: your referencing a session table with duplicate keys.
   
   our plugin doesn’t create sessions (thats the login aspect of osticket it self).
 * The solution to your issue should be relatively easy. do a SQL search for: 717ll8at7jvse92gr2799tjtm3
   and remove it (or to be safe you can try renaming it).
 * Regards,
    Marco
 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/attachment-problem-3/#post-8805548)
 * > I can’t say i can reproduce your attachment issue on our live sites. (i tried
   > on several).
 * I’ll try to record a video for this issue but when my website up!
 * > The solution to your issue should be relatively easy. do a SQL search for: 
   > 717ll8at7jvse92gr2799tjtm3 and remove it (or to be safe you can try renaming
   > it).
 * All the users has same problem with duplicate keys so removing the duplicate 
   keys isn’t the right choice.
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/attachment-problem-3/#post-8805558)
 * alright,
 * As far as duplicate key: i don’t think there’s much alternatives but to remove
   the duplicate(s). only alternative that comes to mind would be adjusting the 
   scripts which then allows duplicate results but that wouldn’t be safe.
 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/attachment-problem-3/#post-8805575)
 * Thanks [@mtiggelaar](https://wordpress.org/support/users/mtiggelaar/) I wish 
   to get more help from osTicket guys.
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/attachment-problem-3/#post-8805624)
 * No problem.
    Let me know if you need any further help resolving the issue. i 
   personally would just work on removing duplicates (i assume a complication during
   an upgrade script of osticket, or atleast we had that once a long time ago).
 * Once removed i assume it’s cleared.. optionally you can consider wiping the sessions
   table in it’s entirely but don’t do what without backup up 100% (it might work
   but it might destroy db completely).
 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/attachment-problem-3/#post-8807209)
 * Below you can see a video shows how this problem occurs:
    [http://sendvid.com/cno5zjkh](http://sendvid.com/cno5zjkh)
 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/attachment-problem-3/#post-8807300)
 * It seems sendvid service has a problem. Try to get the video from
    [https://we.tl/eIfqi60YSO](https://we.tl/eIfqi60YSO)

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Attachment problem!’ is closed to new replies.

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 * 8 replies
 * 2 participants
 * Last reply from: [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/attachment-problem-3/#post-8807300)
 * Status: not resolved