Title: Attachments
Last modified: August 24, 2016

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# Attachments

 *  Resolved [elvis75](https://wordpress.org/support/users/elvis75/)
 * (@elvis75)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/attachments-22/)
 * I have osTicket (v1.9.7) and Key4ce osTicket Bridge installed.
    I also installed
   the OsTicket attachments plugin installed am am able to upload attachments through
   OsTicket with no problem. For some reason there is no option to upload when submitting
   a ticket through the plugin. Am i Missing something?
 * [https://wordpress.org/plugins/key4ce-osticket-bridge/](https://wordpress.org/plugins/key4ce-osticket-bridge/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/attachments-22/#post-5984940)
 * sounds like osticket again changed the attachment queries in the database.
 * we did not yet check out and/or fix things for version 1.9.7, we only checked
   up to 1.9.6
 * Regards,
    Marco
 *  Thread Starter [elvis75](https://wordpress.org/support/users/elvis75/)
 * (@elvis75)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/attachments-22/#post-5984999)
 * It is possible to move back to version 1.9.6?
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/attachments-22/#post-5985000)
 * I think it’s safer to wait till we updated our plugin for 1.9.7
 * also in the mean time you can double check if the plugin is set to 1.9.5.1 =>
   (
   then it’s atleast set to know till 1.9.6)
 * Guess we will have an update for 1.9.7 within a week or so, depending ofcourse
   on how much queries they changed this time 🙂
 *  Thread Starter [elvis75](https://wordpress.org/support/users/elvis75/)
 * (@elvis75)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/attachments-22/#post-5985002)
 * Ok thanks!
 * The plugin is set to 1.9.5.1 =>
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/attachments-22/#post-5985145)
 * Hello,
 * Sorry for getting back at you this late.. was a busy week.
 * i have checked and found that osticket by default doesn’t save it’s values of
   extensions etc.
 * Go to the osticket admin –> Settings –> Tickets
    at the bottom click “enduser
   attachment settings”
 * on the new screen configure your preferenses and press save.
 * Once done 1.9.7 should work with attachments without an issue 🙂
 *  Thread Starter [elvis75](https://wordpress.org/support/users/elvis75/)
 * (@elvis75)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/attachments-22/#post-5985147)
 * I am not sure what happened but I re-installed and enabled the attachments plugin
   and now everything is working great. Thanks for your help!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Attachments’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [elvis75](https://wordpress.org/support/users/elvis75/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/attachments-22/#post-5985147)
 * Status: resolved