• Plugin Author Dynamicblock

    (@dynamicblock)


    Hi there – we’re sorry to hear that you are experiencing difficulty with Dynamic Blocks Plugin for WordPress, WooCommerce & Gutenberg.
    Before posting to the forum, please read this post completely so we can help you better.

    To ensure the fastest response possible, please follow these steps before posting:

    • Always make sure to update all your plugins, themes, and WordPress to the latest version before seeking assistance. We’ve noticed on numerous occasions that most issues can be resolved simply by updating to the newest version of your plugins, themes, and WordPress.
      We strongly recommend enabling Dynamic Blocks automatic update feature to ensure you’re not missing out on the fastest and most stable version.
    • Search the Dynamic Blocks Knowledge Base
      Dynamic Blocks offers a comprehensive knowledge base that includes extensive guides for both the free and PRO versions of the plugin. These knowledge base articles provide in-depth coverage of all options and detailed troubleshooting instructions. The content is regularly updated to incorporate any recent modifications to the plugin and the introduction of new features. You can access the Dynamic Blocks Knowledge Base at https://www.dynamicblock.ai/knowledge-base/.
    • Search the Dynamic Blocks Support Forums
      If neither of the above work, search these forums first. We think that most general questions have been asked already. This means that a proper forum search can help you answer a lot of questions. So fire up your search skills and see if you can get your questions answered here! And if you see a question you can answer, please be part of our community and help others out! It’s much appreciated!
    • Dynamic Blocks PRO Support
      As previously mentioned, Dynamic Blocks distinguishes between free and premium support. When you purchase the Dynamic Blocks Pro Version, it includes one year of updates and premium support. This entitles you to contact us via the Support Page at any time for assistance with the setup and fundamental usage of your licensed plugin. We aim to respond to 99% of emails within 24 hours, often even faster!

    Lastly, if you decide to create a new topic here in the support forums, please:

    1. Follow all the steps mentioned above
    2. Describe the issue you’re facing in as much detail as possible
    3. Provide a screencast (using a free tool like Loom) of the troubleshooting mentioned above
    4. Provide the exact URL where the issue is occurring
    5. Do NOT share login or password details with us. This is a public forum.

    Suppose you have an urgent or complex issue. In that case, you can purchase a PRO license to jump the queue for access to our fast priority support ticket system where our dedicated staff answer tickets.

    Feel free to contact us if you have any questions not addressed on this topic. https://www.dynamicblock.ai/contact-us/

    We are really looking forward to helping you resolve the issue.


    The Dynamic Blocks Team

The topic ‘ATTENTION! -> Read This Before Posting’ is closed to new replies.