Title: AU payment – Postal code is not valid error
Last modified: October 17, 2021

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# AU payment – Postal code is not valid error

 *  Resolved [dvv17](https://wordpress.org/support/users/dvv17/)
 * (@dvv17)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/au-payment-postal-code-is-not-valid-error/)
 * Hello,
    We made a website for Australia based on Wocommerce + WooCommerce Square.
   We added “Local Pickup” (now called “Click & Collect”) option for purchases and
   removed all unnecessary fields on the order form. So the order form does not 
   contain the “Postcode” field when “Click & Collect” is selected: [https://prnt.sc/1whil8n](https://prnt.sc/1whil8n)
   But Square shows the error “Postal code is not valid”: [https://prnt.sc/1whil8n](https://prnt.sc/1whil8n)
   when the user enters valid data in all necessary fields. The solution to our 
   problem mentioned in this article [https://developer.squareup.com/blog/no-billing-postal-code-no-problem/](https://developer.squareup.com/blog/no-billing-postal-code-no-problem/)
   does not work for the WooCommerce Square plugin. There are no such codes in the
   plugin: [https://prnt.sc/1whjy5h](https://prnt.sc/1whjy5h) So the main question
   is, how can we turn off Postcode checking for Square form?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fau-payment-postal-code-is-not-valid-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [dvv17](https://wordpress.org/support/users/dvv17/)
 * (@dvv17)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/au-payment-postal-code-is-not-valid-error/#post-14988131)
 * [@update](https://wordpress.org/support/users/update/)
    Does anyone have an idea
   how to solve this issue?
 *  Plugin Support [B C. a11n](https://wordpress.org/support/users/battouly/)
 * (@battouly)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/au-payment-postal-code-is-not-valid-error/#post-15001401)
 * Hi [@update](https://wordpress.org/support/users/update/) and [@dvv17](https://wordpress.org/support/users/dvv17/),
 * There are a number of things that could be going wrong.
 * When checking out and adding an extra space to the postal code (before or after),
   an error message will display that the “Postal code is not valid”.
 * It could be that the customer saved their postal code with an extra too.
 * In case this is occurring without any extra spaces, we’ll need some more information
   to help you out.
    1. Confirmation that you’ve followed the steps in [Square for WooCommerce Documentation](https://docs.woocommerce.com/document/woocommerce-square/?aff=10486&cid=1131038)
       to set up the payment gateway
    2. System Status Report: share a copy of your site’s System Status. You can find
       it via WooCommerce > Status. – Select “Get system report” and then “Copy for
       support”. Once you’ve done that, paste it here in your response.
    3. Logging for Square:
        There’s a built-in logging system enabled in the Square
       extension that could help you determine the cause of this behavior. If you haven’t
       enabled this already, you can enable this in `(WooCommerce > Settings > Payments
       > Square)`
 * Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘AU payment – Postal code is not valid error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
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 * 2 replies
 * 2 participants
 * Last reply from: [B C. a11n](https://wordpress.org/support/users/battouly/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/au-payment-postal-code-is-not-valid-error/#post-15001401)
 * Status: resolved