Audio Player not loading

  • Resolved 2atstudio

    (@2atstudio)


    3 years, 4 months ago

    Hi…I’m new here – thanks for any help you can offer: I’m having a problem on safari getting my audio to load. It seems to work fine on chrome, but on Safari, I just get the 3 dots endlessly.

    I tried to find someone else with the same issue, and saw that someone said it might have to do with an “as value”, but I don’t know what that means…or a pre-load issue?

    All my plug-ins are up to date, and I tried emptying the cache and reloading the mp3, but nothing seems to work.

    Thanks in advance- hope someone can help asap

    The page I need help with: [log in to see the link]

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  • Moderator bcworkz

    (@bcworkz)

    3 years, 4 months ago

    Your player is just the standard embedded player using the <audio> tag. However, some of the tag attributes aren’t completely standards compliant. There also appears to be some kind of lazy load aspect which is a likely candidate for the problem. Are you able to disable lazy loading of at least the player?

    It’s also embedded in some sort of playlist structure which you do not appear to utilizing, this too could complicate functionality. Can you get your page editor to not use a playlist?

    Instead of using the audio shortcode, try copying the relevant HTML into a Custom HTML block so you can further tweak the HTML to see what might make a difference. For one thing, change controls="controls" to just controls. You can try preload="auto" instead of “metadata”, but it should work either way.

    I’ve no idea what “as value” is either, there is no such HTML attribute I’ve ever seen. If they meant “type”, it’s already correct as-is.

    Thread Starter 2atstudio

    (@2atstudio)

    3 years, 4 months ago

    Thanks so much for this reply! I am sure it would have been super-helpful if only I didn’t freak out (before I saw it!), and just restore back 3 days to when things were still working…lol…

    I only had to rebuild one page and a few links, so it wasn’t too brutal. 🙂

    In any case, thank you again – I really appreciate it! And I’ll bookmark your reply in case it happens again in the future. 😻

Viewing 2 replies - 1 through 2 (of 2 total)

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