Title: Authentication error
Last modified: May 29, 2023

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# Authentication error

 *  Resolved [novaturientca](https://wordpress.org/support/users/novaturientca/)
 * (@novaturientca)
 * [3 years ago](https://wordpress.org/support/topic/authentication-error-24/)
 * Hello,
 * I would like to connect my MonsterInsights accounts to the new GA4 property. 
   I’ve run the launch wizard and entered the UA code (it had my old tag already
   pre-entered). Now when I click on ‘Connect MonsterInsights’, I get the following
   error: **Oops! There has been an error authenticating. Please try again in a 
   few minutes.**
 * I’ve tried multiple times and the error persists. Could you please assist?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fauthentication-error-24%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/)
 * (@devmich)
 * [3 years ago](https://wordpress.org/support/topic/authentication-error-24/#post-16783902)
 * Hi [@novaturientca](https://wordpress.org/support/users/novaturientca/),
 * Thanks for reaching out. I’m sorry for the trouble here.
 * Would you be able to try connecting MonsterInsights once more? It should work
   this time.
 * If you continue to have trouble, please reach out to us at [https://www.monsterinsights.com/get-help/](https://www.monsterinsights.com/get-help/)
   and our team will be happy to take a closer look at things.
 * Thanks so much!
 *  Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/)
 * (@devmich)
 * [3 years ago](https://wordpress.org/support/topic/authentication-error-24/#post-16798295)
 * Hi [@novaturientca](https://wordpress.org/support/users/novaturientca/),
 * We haven’t heard back from you in about a week, so I’m going to go ahead and 
   close this thread for now. But if you’d like for us to assist further, please
   feel welcome to continue the conversation.
 * Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Authentication error’ is closed to new replies.

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## Tags

 * [authentication](https://wordpress.org/support/topic-tag/authentication/)

 * 2 replies
 * 2 participants
 * Last reply from: [Michelle D.](https://wordpress.org/support/users/devmich/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/authentication-error-24/#post-16798295)
 * Status: resolved