Title: Authentication failed
Last modified: October 3, 2019

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# Authentication failed

 *  Resolved [sui201837](https://wordpress.org/support/users/sui201837/)
 * (@sui201837)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/authentication-failed-19/)
 * I installed this plugin and setted up correctly all FedEx Account Number , FedEx
   Meter Number ,FedEx Web Services Key,FedEx Web Services Password.
    But authentication
   failed. I use Authentication Key as FedEx Web Services Key. And I checked FedEx
   Web Services Key,FedEx Web Services Password several times. What is wrong? Can
   you help me? Website is [https://www.morganprinters.com](https://www.morganprinters.com).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Piotr Jablonowski](https://wordpress.org/support/users/jablonowski/)
 * (@jablonowski)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/authentication-failed-19/#post-11998611)
 * Hi [@sui201837](https://wordpress.org/support/users/sui201837/),
 * please check if you do everything right like in this guide [https://docs.flexibleshipping.com/article/132-fedex-how-to-get-the-api-key](https://docs.flexibleshipping.com/article/132-fedex-how-to-get-the-api-key)
 * Have you added production credentials?
 *  Thread Starter [sui201837](https://wordpress.org/support/users/sui201837/)
 * (@sui201837)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/authentication-failed-19/#post-11999463)
 * Thanks for your reply
    it is working well now Account number was wrong.
 *  [Zoinks! Graphics](https://wordpress.org/support/users/zoinks/)
 * (@zoinks)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/authentication-failed-19/#post-12002373)
 * I too am experiencing “Authentication Failed” likely because I’m currently in
   test mode. So there’s no way to use this plugin with Test Account Credentials?
 *  Plugin Author [Piotr Jablonowski](https://wordpress.org/support/users/jablonowski/)
 * (@jablonowski)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/authentication-failed-19/#post-12003509)
 * Hi [@zoinks](https://wordpress.org/support/users/zoinks/),
 * the best solution is to use production credentials. Please note that the rates
   on your test account will vary and not all options will be available.
 * If you need to use the test mode, you can use this filter:
 * `add_filter( 'flexible_shipping_fedex_testing', '__return_true' );`
 * For the future, please create a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Authentication failed’ is closed to new replies.

 * ![](https://ps.w.org/flexible-shipping-fedex/assets/icon.svg?rev=2738067)
 * [Shipping Live Rates for FedEx for WooCommerce](https://wordpress.org/plugins/flexible-shipping-fedex/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping-fedex/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping-fedex/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping-fedex/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping-fedex/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-shipping-fedex/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Piotr Jablonowski](https://wordpress.org/support/users/jablonowski/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/authentication-failed-19/#post-12003509)
 * Status: resolved