Title: Authentication Required error
Last modified: January 16, 2023

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# Authentication Required error

 *  Resolved [Alberto](https://wordpress.org/support/users/alberto2nuevocom/)
 * (@alberto2nuevocom)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/authentication-required-error/)
 * Hi there,
 * a customer get this error: There was an error processing your payment. Reason:
   Authentication Required.
   I tried with my credit card and I got no errors: is 
   it a customer’s credit card problem (3D secure not activated)?Or should I check
   something else in the configuration?She say the credit cards works fine in other
   websites..
 * Thank you!
 * Alberto

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/authentication-required-error/#post-16378607)
 * Hi [@alberto2nuevocom](https://wordpress.org/support/users/alberto2nuevocom/)
 * On the Credit Card Settings page of the Braintree plugin make sure you have 3DS
   enabled via the checkbox.
 * Is that enabled or disabled?
 * Thanks
 *  Thread Starter [Alberto](https://wordpress.org/support/users/alberto2nuevocom/)
 * (@alberto2nuevocom)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/authentication-required-error/#post-16380166)
 * Hi [@mrclayton](https://wordpress.org/support/users/mrclayton/),
 * thanks, it was disabled… Is it enough to enable this flag?
 * I’m sorry I wasted your time on this, my client told me he enabled the 3D Secure
   on the Braintree account and I didn’t find this option… Thank you very much!
 * Alberto
 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/authentication-required-error/#post-16391753)
 * Hi [@alberto2nuevocom](https://wordpress.org/support/users/alberto2nuevocom/)
 * Yes, it should be enough to have the 3DS flag enabled. I’d recommend enabling
   3DS for vaulted payment methods as well.
 * Kind Regards,
 *  Thread Starter [Alberto](https://wordpress.org/support/users/alberto2nuevocom/)
 * (@alberto2nuevocom)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/authentication-required-error/#post-16392079)
 * Hi [@mrclayton](https://wordpress.org/support/users/mrclayton/), great, thank
   you very much again for your support.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Authentication Required error’ is closed to new replies.

 * ![](https://ps.w.org/woo-payment-gateway/assets/icon-256x256.png?rev=2142799)
 * [Payment Plugins Braintree For WooCommerce](https://wordpress.org/plugins/woo-payment-gateway/)
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 * 4 replies
 * 2 participants
 * Last reply from: [Alberto](https://wordpress.org/support/users/alberto2nuevocom/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/authentication-required-error/#post-16392079)
 * Status: resolved