Title: Authentication token missing
Last modified: June 8, 2023

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# Authentication token missing

 *  Resolved [yahd2023](https://wordpress.org/support/users/yahd2023/)
 * (@yahd2023)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/authentication-token-missing/)
 * Today, I installed the HubSpot plugin and created a couple of forms. The forms
   do show up in my non-WP HubSpot app.
 * But, when I tried to log in to the plugin / forms again, I only get 2 errors:
 * First a flash on the screen says “the hubspot for wp plugin is not able to load
   pages”. Then a second screen comes up “authentication token missing”
 * I have deactivated, deleted and reinstalled the plugin.
 * I have reset the plugin once installed.
 * I can access other tools like email within the plugin, just not forms.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fauthentication-token-missing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [gsugrue](https://wordpress.org/support/users/gsugrue/)
 * (@gsugrue)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/authentication-token-missing/#post-16807377)
 * Hey [@yahd2023](https://wordpress.org/support/users/yahd2023/),
 * Thanks for reaching out!
 * Can you record a HAR file of you resetting the plugin using the ‘Reset plugin’
   button in the ‘Settings’ tab, reconnecting the plugin, and clicking on the ‘Forms’
   tab? 
   This HAR file will capture any errors that occur and will help us debug
   the issue.
 * Here are [instructions](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Troubleshooting-Toolkit-Collecting-a-HAR-file/m-p/20103)
   on how to capture a HAR file.
 * Please email it to our support email: [wordpress-support-groups@hubspot.com](https://wordpress.org/support/topic/authentication-token-missing/wordpress-support-groups@hubspot.com?output_format=md)
 * Thanks and Best Regards,
   Gearoid
 *  Plugin Support [gsugrue](https://wordpress.org/support/users/gsugrue/)
 * (@gsugrue)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/authentication-token-missing/#post-16847775)
 * Hey,
 * I’m closing this thread as it relates to your infrastructure, and guidance was
   provided by email.
 * Thanks and Best Regards,
   Gearoid

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Authentication token missing’ is closed to new replies.

 * ![](https://ps.w.org/leadin/assets/icon-256x256.png?rev=3041936)
 * [HubSpot All-In-One Marketing - Forms, Popups, Live Chat](https://wordpress.org/plugins/leadin/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/leadin/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/leadin/)
 * [Active Topics](https://wordpress.org/support/plugin/leadin/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/leadin/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/leadin/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [gsugrue](https://wordpress.org/support/users/gsugrue/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/authentication-token-missing/#post-16847775)
 * Status: resolved