Title: Authentification issue
Last modified: January 3, 2017

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# Authentification issue

 *  Resolved [evidal](https://wordpress.org/support/users/evidal/)
 * (@evidal)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/authentification-issue/)
 * Hi there,
 * We are having the authentication issue. It shows on the plugin page that Pardot
   plugin is only compatible up to WordPress 4.6.1 and we are using the WordPress
   4.7. Is this why? If so, when you will be releasing a new plugin version?
 * Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/authentification-issue/#post-8613857)
 * Hi [@evidal](https://wordpress.org/support/users/evidal/),
 * The plugin is compatible with 4.7, and I’ve gone ahead and updated that on the
   plugin homepage.
 * Are you able to authenticate with any other external services? Or else, have 
   you checked with your hosting company to look for issues?
 *  Thread Starter [evidal](https://wordpress.org/support/users/evidal/)
 * (@evidal)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/authentification-issue/#post-8614201)
 * Yes, I can authenticate other plugins. What should I ask the hosting company 
   related to this?
 * Thanks!
 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/authentification-issue/#post-8614360)
 * If you’re sure your credentials are correct, it’s helpful to check with the hosting
   company to make sure the proper services are enabled to authenticate with an 
   external service. In some non-standard hosting environments, those services aren’t
   operational (or ports aren’t open, etc.).
 * What happens when you try to authenticate in the settings area?
 *  Thread Starter [evidal](https://wordpress.org/support/users/evidal/)
 * (@evidal)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/authentification-issue/#post-8614403)
 * Ok. thanks. I will contact them.
 * “What happens when you try to authenticate in the settings area?”
    I got he message:
   cannot authenticate. please check fields bellow and click save settings again.
 * I’ve tried clearing the cache and reset all settings but didn’t work either.
 * I will try other things here and I’ll keep you in the loop.
 * Thank you for your help!
 *  [thebibleproject](https://wordpress.org/support/users/thebibleproject/)
 * (@thebibleproject)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/authentification-issue/#post-8614926)
 * I am actually having the same issue. No problem authenticating external plugins.
   
   Creds are good. Any other issues today? We just updated to 4.7, and had no issue
   installing the plugin or activating it.
 * Disregard! We got it working. Thanks!
    -  This reply was modified 9 years, 4 months ago by [thebibleproject](https://wordpress.org/support/users/thebibleproject/).
 *  Thread Starter [evidal](https://wordpress.org/support/users/evidal/)
 * (@evidal)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/authentification-issue/#post-8615440)
 * Hey [@thebibleproject](https://wordpress.org/support/users/thebibleproject/),
   What did you do? Did you whitelist the IP?
 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/authentification-issue/#post-8618394)
 * [@evidal](https://wordpress.org/support/users/evidal/), if you have IP Security
   enabled, you would definitely need to whitelist your server’s IP address.
 *  Thread Starter [evidal](https://wordpress.org/support/users/evidal/)
 * (@evidal)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/authentification-issue/#post-8619562)
 * ok. thanks!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Authentification issue’ is closed to new replies.

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## Tags

 * [authentication issue](https://wordpress.org/support/topic-tag/authentication-issue/)

 * 8 replies
 * 3 participants
 * Last reply from: [evidal](https://wordpress.org/support/users/evidal/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/authentification-issue/#post-8619562)
 * Status: resolved