Title: Authorisation code not generated
Last modified: February 6, 2023

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# Authorisation code not generated

 *  Resolved [elsabe](https://wordpress.org/support/users/elsabe/)
 * (@elsabe)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/authorisation-code-not-generated/)
 * I am trying to log into my WordPress website. Twice I was asked to add a verification
   code which I DID NOT receive via email. Then I received an email indicating that
   both attempts were successful, even though I still cannot access my website.
 * This is urgent because it impacts on an appointment system on my website that
   I use to run my business.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fauthorisation-code-not-generated%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/authorisation-code-not-generated/#post-16442783)
 * Hello,
 * Your website mail server sends you emails with codes, not the CleanTalk servers.
   Your administrator user email address will be used to send emails.
 * You can read more here: [https://cleantalk.org/help/two-factor-auth](https://cleantalk.org/help/two-factor-auth)
 * To restore access to your website please use this guide: [https://cleantalk.org/help/security-faq#bypass_block](https://cleantalk.org/help/security-faq#bypass_block)
 * If you need more help please contact us by our private Ticket System:
 * [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)

Viewing 1 replies (of 1 total)

The topic ‘Authorisation code not generated’ is closed to new replies.

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 * [Security Plugin, Firewall, Malware Auto Removal & Login Security](https://wordpress.org/plugins/security-malware-firewall/)
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 * 1 reply
 * 2 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/authorisation-code-not-generated/#post-16442783)
 * Status: resolved