Title: Authorisation fail
Last modified: August 22, 2016

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# Authorisation fail

 *  Resolved [carlymj](https://wordpress.org/support/users/carlymj/)
 * (@carlymj)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/authorisation-fail/)
 * Have followed the user guide exactly but each time I try to make the connection
   I get this error:
 * “The application you’re trying to use has made an invalid request to Eventbrite.
   Please contact the application developer.”
 * I click on Keyring > Eventbrite > login on Eventbrite > error message
 * Have deleted and re-installed the plugins. Tried creating a new API key in Eventbrite.
   Not sure what else to try.
 * Any ideas? Thanks for your help.
 * [https://wordpress.org/plugins/eventbrite-api/](https://wordpress.org/plugins/eventbrite-api/)

Viewing 13 replies - 1 through 13 (of 13 total)

 *  [Ryan C.](https://wordpress.org/support/users/ryanc413/)
 * (@ryanc413)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751530)
 * Hi there!
 * This error message suggests that the API key generated on Eventbrite does not
   have the correct application URL provided. Could you try creating a new API key
   once again following the exact steps [here](https://automattic.github.io/eventbrite-api/users.html)?
 * To err on the side of caution, I would also recommend disabling all other plugins
   on your site while trying to make this connection. That way we can rule out plugin
   conflict as well.
 * Please let me know how that works for you, and we can go from there!
 *  Thread Starter [carlymj](https://wordpress.org/support/users/carlymj/)
 * (@carlymj)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751597)
 * Hi Ryan
 * I’ve gone through the entire process again to the letter, created a completely
   new API key, deactivated every plugin except Keyring and Eventbrite API. Same
   error 🙁
 * “The application you’re trying to use has made an invalid request to Eventbrite.
   Please contact the application developer.”
 * Not sure what to do next. Can you help?
 * Cheers, Carly
 *  Plugin Author [Automattic](https://wordpress.org/support/users/automattic/)
 * (@automattic)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751609)
 * Hi Carly,
 * It’s possible you may have a database value stuck from the first attempt; fully
   deleting both plugins (not just deactivating) may help. The other thing I can
   think of would be to just make sure that the correct numbers are being entered
   in the right places in step 7 of the [install docs](http://automattic.github.io/eventbrite-api/users.html);
   a mismatch there could cause that error. Let us know how that goes.
 *  Plugin Author [Automattic](https://wordpress.org/support/users/automattic/)
 * (@automattic)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751651)
 * Hi Carly, did that solve the issue for you?
 *  Thread Starter [carlymj](https://wordpress.org/support/users/carlymj/)
 * (@carlymj)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751652)
 * Hi Ryan
 * I’m afraid it still doesn’t work for me. Completely deleted both plugins, reinstalled,
   reconfigured. Followed the procedure exactly (and correct values for API key 
   etc). Still get same error.
 *  Plugin Author [Automattic](https://wordpress.org/support/users/automattic/)
 * (@automattic)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751657)
 * Hi Carly,
 * If you can send some admin login info (for your WordPress site), I’ll see if 
   I can sort it out for you.
 *  Plugin Author [Automattic](https://wordpress.org/support/users/automattic/)
 * (@automattic)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751665)
 * Hi Carly,
 * It doesn’t look like we’ve received anything from you – are you still having 
   these issues?
 *  Thread Starter [carlymj](https://wordpress.org/support/users/carlymj/)
 * (@carlymj)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751683)
 * Hi, still cannot get this to work! I’ve been away a few days so this is the first
   opportunity to reply, sorry.
 * Have tried on a new domain / clean installation / new EB App and API key etc.
 * Now when I try to authorise I land on the EB login page (even though I’m already
   logged in to EB in another tab) and after logging in I get bounced to the “create
   event” page. I don’t even get the previous error msg.
 * I’m emailing you at the email address you previously suggested. Really hope you
   can help!
 * Best
    Carly
 *  Plugin Author [Automattic](https://wordpress.org/support/users/automattic/)
 * (@automattic)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751684)
 * Hi Carly,
 * Got your login info, thanks. I was able to log in, create a connection with no
   issues while logged into my own EB account, add an Eventbrite page, add the template,
   and get events without issue. So you’re right, you’ve got everything set up properly
   on your WordPress site, but for some reason, there’s something weird with your
   EB account.
 * > Now when I try to authorise I land on the EB login page (even though I’m already
   > logged in to EB in another tab) and after logging in I get bounced to the “
   > create event” page. I don’t even get the previous error msg.
 * That’s weird. I would start by just making sure that you’re still logged in to
   EB (it hasn’t expired somehow since opening that tab). And you only have one 
   EB account? If you’re logged in to EB, you won’t get that prompt to log in when
   making a connection.
 * Can you send us the email for your EB account? I’ll pass it along to our EB support
   so they can make sure there’s nothing wrong with it on their end.
 *  Plugin Author [Automattic](https://wordpress.org/support/users/automattic/)
 * (@automattic)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751700)
 * Great, got it Carly, thank you. Passing it on.
 *  Plugin Author [Automattic](https://wordpress.org/support/users/automattic/)
 * (@automattic)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751713)
 * Hi,
 * Eventbrite has let us know that the forwarding problems happening with non-.com
   accounts should be all fixed now; can you give it another try?
 *  Thread Starter [carlymj](https://wordpress.org/support/users/carlymj/)
 * (@carlymj)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751715)
 * Great – it works! Many thanks 🙂
 *  Plugin Author [Automattic](https://wordpress.org/support/users/automattic/)
 * (@automattic)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751716)
 * Great, glad you got it sorted 🙂

Viewing 13 replies - 1 through 13 (of 13 total)

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## Tags

 * [auth](https://wordpress.org/support/topic-tag/auth/)

 * 13 replies
 * 3 participants
 * Last reply from: [Automattic](https://wordpress.org/support/users/automattic/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/authorisation-fail/#post-5751716)
 * Status: resolved