Title: Authorisation problem
Last modified: December 5, 2023

---

# Authorisation problem

 *  Resolved [vitugan](https://wordpress.org/support/users/vitugan/)
 * (@vitugan)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/authorisation-problem/)
 * Hello
   I try to authorise using the keys according to the instructions, but it
   is not successful. I receive a message:
 * Authorisation failed Cause: IP_NOT_ALLOWED please try again.
 * Then I whitelisted the server IP address in Zoho. This did not help me solve 
   the problem. I still get the same message.
   Perhaps you have faced a similar problem
   and could tell how to fix it.
 * Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [formsintegrationssupport](https://wordpress.org/support/users/formsintegrationssupport/)
 * (@formsintegrationssupport)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/authorisation-problem/#post-17276813)
 * Hello [@vitugan](https://wordpress.org/support/users/vitugan/),
 * **We have checked that everything is working fine on our side. We believe that
   the problem is caused by Zoho.
   Thank you,Forms Integrations Team.
 *  Plugin Support [formsintegrationssupport](https://wordpress.org/support/users/formsintegrationssupport/)
 * (@formsintegrationssupport)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/authorisation-problem/#post-17323549)
 * It has been quite some time since we last heard from you. Therefore, we are assuming
   that your issue has been resolved. We will now proceed to close this topic. We
   wanted to let you know that you are always welcome to re-open the topic if you
   have any further questions or concerns.
 * Have a wonderful day!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Authorisation problem’ is closed to new replies.

 * ![](https://ps.w.org/integration-of-zoho-crm-and-contact-form-7/assets/icon.svg?
   rev=3313754)
 * [Integration of Zoho CRM and Contact Form 7](https://wordpress.org/plugins/integration-of-zoho-crm-and-contact-form-7/)
 * [Support Threads](https://wordpress.org/support/plugin/integration-of-zoho-crm-and-contact-form-7/)
 * [Active Topics](https://wordpress.org/support/plugin/integration-of-zoho-crm-and-contact-form-7/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/integration-of-zoho-crm-and-contact-form-7/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/integration-of-zoho-crm-and-contact-form-7/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [formsintegrationssupport](https://wordpress.org/support/users/formsintegrationssupport/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/authorisation-problem/#post-17323549)
 * Status: resolved