Title: Authorization Required
Last modified: August 30, 2016

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# Authorization Required

 *  Resolved [willi1010](https://wordpress.org/support/users/willi1010/)
 * (@willi1010)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/authorization-required-2/)
 * Hi there!
 * I’m new in woocommerce and using your plugin (vers.1.5.1) together with woocommerce(
   vers. 2.3.13) and wc german market (3.2.0).
    I activated the mPAY24 plugin and
   test-account runs well but prod-account brings an error:
 * Authorization Required
 * This server could not verify that you are authorized to access the document requested.
   Either you supplied the wrong credentials (e.g., bad password), or your browser
   doesn’t understand how to supply the credentials required.
 * Couldn’t find any answers by researching the web, so try this way.
 * As I know there is no .htaccess HTTP-Authentifizierung in place.
 * Any ideas if it is concerning webserver or version conflict?
    thanks in advance
   for support!
 * Cheers, Willi
 * [https://wordpress.org/plugins/woocommerce-mpay24-gateway/](https://wordpress.org/plugins/woocommerce-mpay24-gateway/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [datenwerk](https://wordpress.org/support/users/datenwerk/)
 * (@datenwerk)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/authorization-required-2/#post-6559956)
 * Hi, sorry for the late reply. Hope u got it working in the meantime. If not, 
   please make sure you provided the right credentials in WooCommerce -> Settings-
   > Checkout -> Mpay24.
    - Username: Your Merchant Interface username – skip the “u” in front of the 
      number
    - Password: Your SOAP password
 * For both entries: make sure that use the right credentials for the testing and
   production environment.
 *  Thread Starter [willi1010](https://wordpress.org/support/users/willi1010/)
 * (@willi1010)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/authorization-required-2/#post-6559957)
 * Hi!
    Thanks for your reply, I got it in the meantime. It was wrong entries coming
   from my customer :-/ Cheers
 *  Plugin Author [datenwerk](https://wordpress.org/support/users/datenwerk/)
 * (@datenwerk)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/authorization-required-2/#post-6559968)
 * Glad to hear you made it 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Authorization Required’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-mpay24-gateway_ced7e7.
   svg)
 * [WooCommerce mPAY24 Gateway](https://wordpress.org/plugins/woocommerce-mpay24-gateway/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-mpay24-gateway/#faq)
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 * 3 replies
 * 2 participants
 * Last reply from: [datenwerk](https://wordpress.org/support/users/datenwerk/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/authorization-required-2/#post-6559968)
 * Status: resolved