Title: Auto Display Message
Last modified: August 21, 2016

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# Auto Display Message

 *  [andrezasv](https://wordpress.org/support/users/andrezasv/)
 * (@andrezasv)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/auto-display-message/)
 * Hi,
 * First, thank you very much for this awesome plugin 😉
 * 1) I’m trying to automatically show a message to the visitors when they enter
   in my site. I noticed the option “Auto Display Message” in the WIDGET CONFIGURATION,
   but it does not work for me. Do you know why? I cheked the “Enable Auto Display”
   option, I set the “Auto Display Timer” and I typed a “Auto Display Message”.
 * 2) Other question: Is there any way to obtain information about the browser and
   city of the visitors?
 * Thanks.
    Andreza
 * [http://wordpress.org/plugins/formilla-live-chat/](http://wordpress.org/plugins/formilla-live-chat/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [zgilyana](https://wordpress.org/support/users/zgilyana/)
 * (@zgilyana)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/auto-display-message/#post-4314080)
 * Hi Andreza!
 * Much appreciate the kind words! In regards to your questions:
 * 1) It seems you have found a snafu in our code that’s not triggering it correctly
   based on what I’m seeing for your account. We’ll work on addressing this asap
   and respond here upon completion. Hang tight! The good news is you’re setup properly
   on your end…
 * 2) When users initiate a chat with you, you are able to view their information
   in the Customer Inbox within Formilla.com. You’ll see chat sessions and offline
   email submissions in the inbox where you can choose the corresponding chat or
   email and then navigate to the 2nd tab “User Information” for information like
   the user’s browser, operating system, resolution, and IP address. Also, we allow
   you to send custom variables to Formilla (system to system) and they too would
   display in the same user info tab if they were provided as Custom Field 1, Custom
   Field 2, and Custom Field 3.
 * Hope this helps answer your questions. We’ll be in touch soon, thank you for 
   your support!
 * Zack
    Formilla.com support
 *  Plugin Author [zgilyana](https://wordpress.org/support/users/zgilyana/)
 * (@zgilyana)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/auto-display-message/#post-4314115)
 * Hi Andreza,
 * Just wanted to let you know we’ve resolved the issue in #1 above. The “auto display”
   should now work, so give it a whirl and let us know if you have any trouble.
 * One thing to note: If you see the auto pop-up one time, it won’t pop-up again
   during the same session for the same user constantly. You can re-test how it 
   works by opening a new browser session or closing and re-opening your browser…
 * [help@formilla.com](https://wordpress.org/support/topic/auto-display-message/help@formilla.com?output_format=md)
   if you need anything.
 * Zack
    Formilla.com support
 *  Thread Starter [andrezasv](https://wordpress.org/support/users/andrezasv/)
 * (@andrezasv)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/auto-display-message/#post-4314117)
 * Woooow, the support here is wonderful.
    Thank you very much for your attention.
   I’ll test 😉
 *  Thread Starter [andrezasv](https://wordpress.org/support/users/andrezasv/)
 * (@andrezasv)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/auto-display-message/#post-4314119)
 * Hi,
 * I downloaded the plugin and tried again. I noticied that it works fine on the
   Firefox and Internet Explorer. However, the auto display does not work on the
   Chrome 🙁
 *  Plugin Author [zgilyana](https://wordpress.org/support/users/zgilyana/)
 * (@zgilyana)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/auto-display-message/#post-4314124)
 * Hi there,
 * We can’t reproduce the issue on Chrome — it seems to be working fine across the
   browsers.
 * Let’s take this offline and work closer for your details. Mind submitting your
   browser version and site URL via our email us button or at [help@formilla.com](https://wordpress.org/support/topic/auto-display-message/help@formilla.com?output_format=md)?
   I can try it against your site if it’s public facing and see if it works over
   Chrome.
 * Thanks much!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Auto Display Message’ is closed to new replies.

 * ![](https://ps.w.org/formilla-live-chat/assets/icon-256x256.gif?rev=2816778)
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 * 5 replies
 * 2 participants
 * Last reply from: [zgilyana](https://wordpress.org/support/users/zgilyana/)
 * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/auto-display-message/#post-4314124)
 * Status: not resolved