Title: Auto E-mail on adding note
Last modified: December 28, 2020

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# Auto E-mail on adding note

 *  Resolved [George Emmanouilidis](https://wordpress.org/support/users/giorgos611/)
 * (@giorgos611)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/auto-e-mail-on-adding-note-2/)
 * Hello, i have this problem. If i add a note in order (i want to add the tracking
   number) the customer not received auto mail with added note. I have try so much
   ways but nothing.
 * I have tried also with storefront theme. I have tried with 2 orders with 2 different
   emails. With hotmail and gmail.
 * Both of theme the adding note email send normally. But, in hotmail only note 
   email sending, the order received and complete not.
 * In gmail, sending only order received and the adding note email. Any help? On
   theme’s forum the reply was “Email creating as well as email sending is the Woocommerce
   functionality, our theme does not influence that. Our theme is just skin.”
 * Thank you in advance
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fauto-e-mail-on-adding-note-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Bernat Torras (a11n)](https://wordpress.org/support/users/bernattorras/)
 * (@bernattorras)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/auto-e-mail-on-adding-note-2/#post-13842535)
 * Hi there,
 * > Both of theme the adding note email send normally. But, in hotmail only note
   > email sending, the order received and complete not.
 * Before diving deeper into this issue, I suggest you to do a quick test to confirm
   if these email notifications are being sent or if there are some issues with 
   them.
 * 1. Go to WooCommerce>Settings>Emails and make sure that the wanted email notifications
   are enabled there.
    2. Install and activate [WP Mail Logging]([https://wordpress.org/plugins/wp-mail-logging/](https://wordpress.org/plugins/wp-mail-logging/))
   plugin. 3. Place a new order in your site (or wait for a new real order from 
   your customers) and add a note there. 4. Go to Tools>WP Mail Log page and check
   if the expected notification has been logged there.
 * If it has been logged without any errors, it means that it has ben sent from 
   your site, and I’d suggest you to check if it landed in the SPAM folder or reach
   your hosting support to see if there are any problems with the server’s mail 
   queue.
 * If there are some errors logged next to this notification, it will mean that 
   something is preventing WooCommerce from sending it. Please check these errors
   to see if you can get more details about what is happening. If they are coming
   from a specific plugin, you should try to disable it temporarily and repeat the
   test to see if the notifications are sent.
 * Here you can read more about this kind of issues and how to troubleshoot them:
   [https://docs.woocommerce.com/document/email-faq/](https://docs.woocommerce.com/document/email-faq/)
 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/auto-e-mail-on-adding-note-2/#post-13872217)
 * Hi [@giorgos611](https://wordpress.org/support/users/giorgos611/),
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to find a solution to your problem!
 * If you have further questions, please feel free to open a new topic.
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Auto E-mail on adding note’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/auto-e-mail-on-adding-note-2/#post-13872217)
 * Status: resolved