Title: Auto Split not working
Last modified: January 12, 2023

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# Auto Split not working

 *  Resolved [Masidus](https://wordpress.org/support/users/masidus/)
 * (@masidus)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/auto-split-not-working/)
 * Hello,
 * We are unable to get the auto splitter to work – we should have the correct options
   enabled but it doesn’t split.
 * Debug log shows us this:
    - Order #31894 * Parent #0 NOT SENT to *admin-email*- 1128
    - Order #0 * Parent #0 SENT to *customer-email*- 1128
 * Manual split works as expected, we have disabled our thank you page plugin also
   to debug with no change.
 * We are using pro plugin as you can see from Grouped Categories option. We have
   also tested this using ‘Default’ and ‘Inclusive’, tested on two test products
   with only one category each and still no split.
 * When enabling ‘Split Overview on Checkout Page’, we can see that the plugin is
   intending to split the order, this just never happens on thank you page.
 * Just to note, we are submitting these orders with a total of £0 as we’re using
   a coupon, do the items need to have a value greater than £0 assigned to them?
 * Below is our settings export so you can check our full settings.
 * 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
   =
 * Many thanks for your time and help!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [Masidus](https://wordpress.org/support/users/masidus/)
 * (@masidus)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/auto-split-not-working/#post-16399280)
 * Hello,
 * Has there been any development or news on this at all? I have also put in a support
   request through your support links with no response yet.
 * Many thanks for your time!
 *  Plugin Author [Fahad Mahmood](https://wordpress.org/support/users/fahadmahmood/)
 * (@fahadmahmood)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/auto-split-not-working/#post-16476924)
 * Dear Mason,
   Thank you so much for the patience and really sorry for the late 
   response, actually amount doesn’t matter in an order, but items do. I am taking
   case of this support thread through the other communication thread, please response
   there.
 * Thanks,
   Fahad
    -  This reply was modified 3 years, 3 months ago by [Fahad Mahmood](https://wordpress.org/support/users/fahadmahmood/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Auto Split not working’ is closed to new replies.

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## Tags

 * [split](https://wordpress.org/support/topic-tag/split/)

 * 2 replies
 * 2 participants
 * Last reply from: [Fahad Mahmood](https://wordpress.org/support/users/fahadmahmood/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/auto-split-not-working/#post-16476924)
 * Status: resolved