Hello @martinjhenne, thanks for your feedback.
Since you’re using a trigger, there’s a chance the option “only when agents are online” is bypassed. We’ll look into this.
You’re right about the issue with agent offline not triggering offline messages.
This will be fixed ASAP.
Consider that if you disabled “Agents can set their online status”, this means that every logged in user will be automatically online.
In this case, the only way to get offline messages is to logout.
Good Point. But “Agents can set their online status” is set. The status bar displays: “0 Chat Agents Online”.
Hello @martinjhenne, we rechecked the code.
You don’t need to use a trigger to auto popup: this will actually interfere with popup management.
Choose the auto pop-up behavior you prefer and remove related trigger.
About the offline messages issue, we discovered an extra check on admin logged in: this was considered an online agent by mistake. We already fixed this and it’s under testing.
Now i get the whole picture. Perhapes you could think of a “Disabled when offline” condition for the triggers then. By this you could precisely control on which page which popup show.
Another feature request thats related to it would be: “when the visitor actively closes the autopopup, don’t bother him again with triggered popups” option.
But even without these features, the plugin is epic … 🙂
Hello @martinjhenne, the option to execute triggers according to agent status is quite interesting and we’ll consider adding it.
In our auto popup feature we already have a “don’t bother me” feature: if user decides to close it, the popup will stay closed for the rest of the session.
Wait, question – is this fix you’re talking about related to the bug where the chat opens up via click on a custom set class in the backend even when there’s nobody online to answer it?
As in, if I click on the chat icon in the bottom (from the plugin itself) it shows a small “Offline – Leave a Message” window. But when I click it from the trigger link, it opens up the whole chat form as if there was someone online.
If so, I was just about to post this issue and I am hoping it will be resolved in the next update.
Thanks
Hello @crazyserb, this is a different issue. We’ll look into this and release a fix ASAP. Thanks for your feedback.
Hello @crazyserb, when there are no agents online, this is the expected behavior:
1) if you click on chat icon, a small popup appears with “Leave a message” option. If you click on “Leave a message”, you see offline message form.
2) if you click on custom button with class or id specified in “Open chat window via”, you see the offline message form directly, asking for name, email and message.
Can you confirm this behavior?
That is correct, that’s what I see.
Is there no option to sync the two, so that whatever pops up when the user clicks on the icon is the exact same thing that happens when the user clicks on the custom class/id, just to avoid any confusion?
