Automatic Klarna activation (again)

  • Dave Loodts

    (@davelo)


    1 year, 2 months ago

    Sadly it’s not the first time Mollie has issues with Klarna.
    In the past Mollie forced a Klarna activation on quit a lot of WooCommerce stores. And this morning we found out that Mollie forced 2x a Klarna payment method. It seems like it happened on stores that already had Klarna.

    So no they have:
    – Betaal met Klarna
    – Achteraf betalen

    Both of the payment methodes have the Klarna icon.
    Me nor my customers have activated that payment method.
    Can Mollie explain me why this has happened? And also give us the final guarantee that no forcing will be done in the future.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Jeroen Rotty

    (@jeroenrotty)

    1 year, 2 months ago

    Pfffffff, no more words for this. Mollie and this plugin is getting worse every release.

    Plugin Support Femi

    (@femiyb)

    1 year, 2 months ago

    Hi everyone,

    Thanks for raising your concerns.

    The developers are currently investigating the situation and would really appreciate your help to narrow this down. Could you please confirm the following:

    1. Were the old Klarna payment methods disabled in your Mollie plugin before updating to version 8.0?
    2. Did the Klarna methods become active automatically after the 8.0 update?
    3. Can you consistently reproduce this issue by triggering the update again in a test/staging environment?

    At this stage, there is no logic in the plugin that actively re-enables payment methods during the update. So these details would be really helpful in determining whether this is an edge case or something broader.

    Thanks for your patience and for helping us get to the bottom of this.

    Regards,
    Femi

    Thread Starter Dave Loodts

    (@davelo)

    1 year, 2 months ago

    Al strange, but we don’t see any straight line.
    But i can say with confidence that this issue has nothing to do with the update itself, or with 8.0.

    • two shop had Mollie 7.10, used the Klarna method, and this morning there were 2 Klarna methods
    • one shop uses Mollie 8, used Klarna method, and also 2 Klarna methodes this morning
    • one shop had Mollie 7.10, did not use the Klarna method and this morning there was 1 Klarna method active
    Plugin Author Mollie

    (@mollieintegration)

    1 year, 2 months ago

    @davelo, thanks for raising this issue. We are currently looking into it, but the issue might be linked to Mollie’s migration to One Klarna, which began yesterday. Legacy Klarna methods (“Slice it,” “Pay later,” and “Pay now”) are being phased out and replaced with the unified “Klarna” option.
    Could you please share the org IDs of the affected customers mentioned above?

    Thread Starter Dave Loodts

    (@davelo)

    1 year, 2 months ago

    I don’t have the ID’s of these customers, we only received their API keys.
    Is there a way to find the ID in the WooCommerce’s backend? (i guess not)

    Plugin Author Mollie

    (@mollieintegration)

    1 year, 2 months ago

    The Org IDs unfortunately are not available in WooCommerce, could you perhaps provide the domain names of the affected stores? That might help us track down their Org IDs in our system.

Viewing 6 replies - 1 through 6 (of 6 total)

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