Title: Automatic subscription lock does not work. Last modified: February 18, 2022 --- # Automatic subscription lock does not work. * Resolved [krzysztofzpom](https://wordpress.org/support/users/krzysztofzpom/) * (@krzysztofzpom) * [4 years, 3 months ago](https://wordpress.org/support/topic/automatic-subscription-lock-does-not-work/) * Hi, * Is there any waiting period for subscription to be blocked after payment has not been received? * The payment was not taken yesterday and the subscription account is still active. I would like to add that in this case the subscription is renewed every day. * If it is a bug, please help me how to fix it? * Thank You 🙂 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fautomatic-subscription-lock-does-not-work%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/) * (@andrewza) * [4 years, 3 months ago](https://wordpress.org/support/topic/automatic-subscription-lock-does-not-work/#post-15385727) * Hi [@krzysztofzpom](https://wordpress.org/support/users/krzysztofzpom/) * This depends on how your payment gateway handles failed payments. We try to cancel the subscription immediately if the payment fails. * However, gateways sometimes suspend or pause the subscription on their end resulting in the payment not cancelling the customer’s membership level. * What payment gateway are you using for your membership? * Thread Starter [krzysztofzpom](https://wordpress.org/support/users/krzysztofzpom/) * (@krzysztofzpom) * [4 years, 3 months ago](https://wordpress.org/support/topic/automatic-subscription-lock-does-not-work/#post-15395598) * Hi, I use Stripe. * I would like to block subscriptions when the payment is unsuccessful. * What can I do now? * Thread Starter [krzysztofzpom](https://wordpress.org/support/users/krzysztofzpom/) * (@krzysztofzpom) * [4 years, 3 months ago](https://wordpress.org/support/topic/automatic-subscription-lock-does-not-work/#post-15408373) * Hi, I still waiting * I would like to block subscriptions when the payment is unsuccessful. * Please help 🙂 * Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/) * (@andrewza) * [4 years, 3 months ago](https://wordpress.org/support/topic/automatic-subscription-lock-does-not-work/#post-15410532) * Thank you for your patience [@krzysztofzpom](https://wordpress.org/support/users/krzysztofzpom/), by default Stripe should send a `charge.failed` webhook event when this happens and then Paid Memberships Pro should remove the customer’s membership level. * Please can you ensure that your webhook is setup correctly by following this guide – [https://www.paidmembershipspro.com/gateway/stripe/#tab-gateway-setup](https://www.paidmembershipspro.com/gateway/stripe/#tab-gateway-setup) * Lastly, please can you overlook webhook event history in Stripe to ensure Stripe is sending a webhook when the charge fails? Please note that there may be a grace period before Stripe sends this notification to your webhook URL (in Paid Memberships Pro). * Thread Starter [krzysztofzpom](https://wordpress.org/support/users/krzysztofzpom/) * (@krzysztofzpom) * [4 years, 3 months ago](https://wordpress.org/support/topic/automatic-subscription-lock-does-not-work/#post-15415089) * Hi, * Thank You for answer:) * In Stripe i get: * ``` Response 200 OK Logged On: 02/28/2022 00:45:59 Subscription payment failed on order ID #24. Sent email to the member and site admin. ``` * Looks like it’s ok. What can I do now to block subscriptions? * Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/) * (@andrewza) * [4 years, 3 months ago](https://wordpress.org/support/topic/automatic-subscription-lock-does-not-work/#post-15444569) * What do you mean by block subscriptions? Are you referring to removing the user’s Paid Memberships Pro membership level or prevent them from signing up again? * Once the `charge.failed` event is sent the user’s membership level should be automatically removed. * Thread Starter [krzysztofzpom](https://wordpress.org/support/users/krzysztofzpom/) * (@krzysztofzpom) * [4 years, 2 months ago](https://wordpress.org/support/topic/automatic-subscription-lock-does-not-work/#post-15463290) * Hi Andrew, * I refer to removing the user’s Paid Memberships Pro membership level. * I noticed charge.failed is being received but does not take any action. Where could the error be? How can I fix it? * Regards Krzysztof * Thread Starter [krzysztofzpom](https://wordpress.org/support/users/krzysztofzpom/) * (@krzysztofzpom) * [4 years, 2 months ago](https://wordpress.org/support/topic/automatic-subscription-lock-does-not-work/#post-15480460) * Hi Andrew, * I still waiting for your answer 🙂 * Regards Krzysztof * Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/) * (@andrewza) * [4 years, 2 months ago](https://wordpress.org/support/topic/automatic-subscription-lock-does-not-work/#post-15482025) * Thank you for your patience, by default the membership should be removed once that webhook has been received. * I recommend in disabling all other Add Ons except Paid Memberships Pro and test this process again to see if the issue persists or not. * Any custom code, or plugin that may alter the user’s level on cancellation could be interfering here. I haven’t been able to replicate this and it seems to be a site specific issue. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Automatic subscription lock does not work.’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg) * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/) * [Frequently Asked Questions](https://wordpress.org/plugins/paid-memberships-pro/#faq) * [Support Threads](https://wordpress.org/support/plugin/paid-memberships-pro/) * [Active Topics](https://wordpress.org/support/plugin/paid-memberships-pro/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paid-memberships-pro/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paid-memberships-pro/reviews/) ## Tags * [lock](https://wordpress.org/support/topic-tag/lock/) * 9 replies * 2 participants * Last reply from: [Andrew Lima](https://wordpress.org/support/users/andrewza/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/automatic-subscription-lock-does-not-work/#post-15482025) * Status: resolved