Title: Automations & smart workflows
Last modified: December 21, 2025

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# Automations & smart workflows

 *  ResolvedPlugin Author [Gal Dubinski](https://wordpress.org/support/users/galdub/)
 * (@galdub)
 * [5 months, 3 weeks ago](https://wordpress.org/support/topic/automations-smart-workflows/)
 * You can now streamline your support with Automations and Smart Workflows in Chatway.
   Set up rule-based actions that run automatically, so your team can focus on what
   matters most. Trigger responses based on visitor actions or form submissions,
   add conditions and delays, and automate routing, assignments, notes, and contact
   updates, all without manual work. Smart Workflows help you move faster, reduce
   repetitive tasks, and improve response quality. Available on Team and Plus plans.
 * If you encountered any issues related to automations, please respond here.

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 * 0 replies
 * 1 participant
 * Last reply from: [Gal Dubinski](https://wordpress.org/support/users/galdub/)
 * Last activity: [5 months, 3 weeks ago](https://wordpress.org/support/topic/automations-smart-workflows/)
 * Status: resolved