Title: Autoplay not initializing
Last modified: March 19, 2024

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# Autoplay not initializing

 *  Resolved [inked_koi](https://wordpress.org/support/users/inked_koi/)
 * (@inked_koi)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/autoplay-not-initializing/)
 * Hello, I recently set up a Firebox campaign and I’m currently facing 2 issues
   regards to a pop-up campaign on my homepage. The issue is with the video not 
   automatically playing when the page loads and unless I enable playback controls
   the video itself will appear as a white box. I have checked Chrome, Brave, and
   Edge and all browsers have no autoplay. I do have autoplay enable within the 
   site settings. My wordpress version is 6.4.3 and the plugin version is 2.1.8
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fautoplay-not-initializing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Stergos Zamagias](https://wordpress.org/support/users/stergosz/)
 * (@stergosz)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/autoplay-not-initializing/#post-17511791)
 * Hello,
 * In order for the video to start autoplaying, you must first interact with the
   browser, prior to the popup appearing and the video tries to autoplay. This is
   due to browser privacy reasons.
 * Another way to make the video autoplay is to to enable the “Muted” setting (if
   provided by the video block you’re using), which doesn’t require user interaction.
 * Regards,
   Stergos
 *  Thread Starter [inked_koi](https://wordpress.org/support/users/inked_koi/)
 * (@inked_koi)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/autoplay-not-initializing/#post-17512600)
 * Perfect! The muted solved the problem! Thank you so much.
 *  Plugin Contributor [Stergos Zamagias](https://wordpress.org/support/users/stergosz/)
 * (@stergosz)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/autoplay-not-initializing/#post-17517221)
 * Glad it’s resolved!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Autoplay not initializing’ is closed to new replies.

 * ![](https://ps.w.org/firebox/assets/icon-256x256.gif?rev=3179991)
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 * 3 replies
 * 2 participants
 * Last reply from: [Stergos Zamagias](https://wordpress.org/support/users/stergosz/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/autoplay-not-initializing/#post-17517221)
 * Status: resolved